{"id":1003,"date":"2021-03-01T21:40:40","date_gmt":"2021-03-01T21:40:40","guid":{"rendered":"http:\/\/rethink-quarterly.local\/?p=1003"},"modified":"2024-09-03T22:24:15","modified_gmt":"2024-09-03T21:24:15","slug":"rethinking-the-world-of-work","status":"publish","type":"post","link":"https:\/\/rethinkq.adp.com\/rethinking-the-world-of-work\/","title":{"rendered":"Resilience, serenity, flexibility: Rethinking the world of work"},"content":{"rendered":"\n<header class=\"entry-header bg-adp-tan block--article-header alignfull block--article-header\" >\n\n  \n\n<figure class=\"wp-block-image size-large entry--image\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/09\/ADP-conference-1024x576.jpeg\" alt=\"\" class=\"wp-image-738\" srcset=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/09\/ADP-conference-1024x576.jpeg 1024w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/09\/ADP-conference-300x169.jpeg 300w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/09\/ADP-conference-768x432.jpeg 768w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/09\/ADP-conference-1536x864.jpeg 1536w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/09\/ADP-conference.jpeg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group entry--title-wrapper\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"entry--social-share\">\n  <ul>\n    <li><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/rethinkq.adp.com\/rethinking-the-world-of-work\/&#038;t=Resilience, serenity, flexibility: Rethinking the world of work\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/themes\/rethink-quarterly\/img\/facebook.svg\" alt=\"Facebook logo - click to share this article on Facebook\"><\/a><\/li>\n    <li><a href=\"http:\/\/twitter.com\/share?text=Resilience, serenity, flexibility: Rethinking the world of work&#038;url=https:\/\/rethinkq.adp.com\/rethinking-the-world-of-work\/\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/themes\/rethink-quarterly\/img\/twitter.svg\" alt=\"Twitter logo - click to share this article on Twitter\"><\/a><\/li>\n    <li><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Frethinkq.adp.com%2Frethinking-the-world-of-work%2F\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/themes\/rethink-quarterly\/img\/linkedin.svg\" alt=\"LinkedIn logo - click to share this article on Facebook\"><\/a><\/li>\n  <\/ul>\n<\/div>\n\n          <span class=\"entry--tag tag-style\">Thought leadership<\/span>\n    \n  <h1 class=\"entry-title\">Resilience, serenity, flexibility: Rethinking the world of work<\/h1>\n\n\n<p class=\"is-style-summary-style\">Nearly a year after the world as we know it changed, speakers at ADP ReThink Now discussed what businesses have learned from the pandemic and what changes we\u2019ll take with us into the future.<\/p>\n<\/div><\/div>\n\n\n  <div class=\"entry--meta content-width\">\n           <p class=\"authors\">By\n                        <a href=\"https:\/\/rethinkq.adp.com\/author\/courtney-tenz\/\">Courtney Tenz<\/a>\n\n             \n         \n     <\/p>\n    \n  \n  <p>1 March 2021  <span class=\"desktop-only\">\u2014<\/span> <a href=\"https:\/\/rethinkq.adp.com\/issue-1-lifelines\/\">Issue 1: Lifelines<\/a> \n  <\/div><!-- .entry-meta -->\n\n<\/header><!-- .entry-header -->\n\t<div class=\"entry-content content-width\">\n\n\n\n<p><br>Before the initial news of a new respiratory virus started spreading at the end of 2019, no one could have imagined what the world of work would look like in 2020, let alone in 2021.&nbsp;A rapid shift to remote working in response to the Covid-19 pandemic created a need to rethink not only the office, but also how people actually work. The speakers of ADP ReThink Now had a lot to say about how we work today, and the long term impact of Covid-19 on how we might work in the future.&nbsp;<\/p>\n\n\n\n<p>\u201cIt\u2019s mostly a terrible set of events that we\u2019ve had in the last year,\u201d said economist&nbsp;<a href=\"https:\/\/www.brookings.edu\/experts\/ben-s-bernanke\/\">Dr. Ben S. Bernanke<\/a>, former head of the U.S. Federal Reserve. At the same time, he noted, these events brought with them a lot of learnings and ultimately, opportunity to bring about much-needed changes.&nbsp;Such as \u201chow to rethink the office, how to rethink how people work, how their schedules work, part-time work, flexible work. How to deal with customers in different ways that include a combination of online and in-person service,\u201d he said.<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>Before the pandemic, our work styles and work hours were very much the same as they had been 50 years ago.<\/p><\/blockquote><\/figure>\n\n\n\n<p>\u201cIt\u2019s interesting that with all the changes in technology, before the pandemic, our work styles and work hours were very much the same as they had been 50 years ago \u2014 the 9-to-5, the commute,\u201d Bernanke said. \u201cI think that the experiences that we\u2019ve had in the last year will trigger some creative thinking by businesses about how to manage their workforces, and how to make their workers more satisfied and more productive.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image alignwide size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/09\/ben-bernanke_2-1-1024x576.jpeg\" alt=\"\" class=\"wp-image-1005\" srcset=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/09\/ben-bernanke_2-1-1024x576.jpeg 1024w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/09\/ben-bernanke_2-1-300x169.jpeg 300w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/09\/ben-bernanke_2-1-1536x864.jpeg 1536w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/09\/ben-bernanke_2-1.jpeg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">The key learnings: Resilience, serenity, flexibility<\/h2>\n\n\n\n<p>At ADP, lockdown arrangements led to creative adjustments. \u201cWe prepare and train for all kinds of incidents and crises,\u201d said&nbsp;<a href=\"https:\/\/www.linkedin.com\/in\/davidawoodward\">David Woodward<\/a>, senior vice president for Product Development International at ADP. \u201cBut getting everyone safely out to work from home was just an amazing accomplishment.\u201d<\/p>\n\n\n\n<p>With over 50,000 associates currently working from home and over 860,000 clients around the world who rely on ADP, this was no small feat. And the transformation didn\u2019t end with the shift to remote work. As&nbsp;<a href=\"https:\/\/www.adp.com\/about-adp\/leadership\/don-weinstein.aspx\">Don Weinstein<\/a>, who leads the global product and technology team at ADP, noted, the technology already in place needed to be adjusted to respond to ongoing changes in government regulations, no matter where in the world they took place.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>We\u2019ve developed and enhanced our technology to create return-to-work tools in the U.S., diversity, equity and inclusiveness reporting capabilities in Canada and new privacy standards in Brazil, to name just a few.<\/p><\/blockquote><\/figure>\n\n\n\n<p>\u201cPay sits at the nexus of the relationship between the organization, the individual and government,\u201d Weinstein said. \u201cWe\u2019ve developed and enhanced our technology to create return-to-work tools in the U.S., diversity, equity and inclusiveness reporting capabilities in Canada, and new privacy standards with LGPD [General Data Protection Law] in Brazil, to name just a few.\u201d<\/p>\n\n\n\n<p>Still, in order for a shift in working conditions to be considered successful, that agility needs to go beyond just a change in location or advancements in technology. It should also be recognizable both in employees and in employers\u2019 responses to each person\u2019s unique situation.&nbsp;<\/p>\n\n\n\n<p>\u201cI got so much better at doing Zoom and WebEx meetings,\u201d joked&nbsp;<a href=\"https:\/\/www.adp.com\/about-adp\/leadership\/debbie-dyson.aspx\">Debbie Dyson<\/a>, president of National Account Services at ADP, when asked about her learnings a year into the pandemic. But behind the scenes, she said she\u2019s noticed three things within the organization that feel profound: resiliency, serenity and flexibility.<\/p>\n\n\n\n<p>\u201cI\u2019ve never seen our organization, or people, or even our clients respond so quickly to have to operate in a new way of working,\u201d Dyson said. \u201cAnd I think that having this sort of serenity, this calmness circling us, has kept us all grounded. But what I\u2019ve also found to be most enlightening has been the flexibility. Every single one of us has a different dynamic at home or wherever they\u2019re working. So being flexible in terms of people, whether they have families, or they have pets, or they\u2019re single parents, just allowing their work to still excel has been a really great way to see us all unite.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Teamwork makes the dream work<\/h2>\n\n\n\n<p>For&nbsp;<a href=\"https:\/\/www.adp.com\/about-adp\/leadership\/maria-black.aspx\">Maria Black<\/a>, president of ADP Worldwide Sales and Marketing, those lessons in unity extended even further as she noted that one of her big learnings came in realizing the power of teams.<\/p>\n\n\n\n<p>\u201cWhen I think about high-performing teams and teams that trust each other, that are able to divide and conquer, that lead in people knowing their roles and being able to deploy against those roles in very short order, this power really comes back to who we are as a company,\u201d she said.<\/p>\n\n\n\n<p>Indeed, nearly all work done today is teamwork, according to a recent&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/www.adpri.org\/assets\/explore-engagement-around-the-world\/\" target=\"_blank\">Global Engagement study<\/a>&nbsp;put out by the ADP Research Institute. Workers who feel they are part of a team are 2.3 times more likely to be fully engaged, making successful remote working intricately connected to how well teams work together. So when it comes to future thinking, acknowledging the changing dynamics of teams is important.&nbsp;<\/p>\n\n\n\n<p>\u201cMost HR systems are designed on legacy data models,\u201d Weinstein said. \u201cThese are great at counting things, but they break down when workers, including freelancers, cross multiple dynamic teams. The majority of HR leaders say their human capital management (HCM) systems do not reflect how work actually gets done in their organizations and as a result, the majority don\u2019t actually use their human capital management systems. In the future, HR needs to play a much bigger role in managing the important and growing talent pool of freelancers, taking ownership for their employment value proposition and connecting the dots between traditional and temporary labor and solving a long-standing issue of hidden workers on hidden teams.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image alignwide size-large\"><img decoding=\"async\" width=\"1024\" height=\"556\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/09\/marcus-buckingham-1024x556.jpeg\" alt=\"\" class=\"wp-image-1004\" srcset=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/09\/marcus-buckingham-1024x556.jpeg 1024w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/09\/marcus-buckingham-300x163.jpeg 300w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/09\/marcus-buckingham-1536x835.jpeg 1536w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/09\/marcus-buckingham.jpeg 1980w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">The future of work<\/h2>\n\n\n\n<p>Beyond recognizing the changing dynamics of the workforce, which includes temporary workers and freelancers, experts believe that the new world of work needs to accommodate non-traditional roles.&nbsp;<\/p>\n\n\n\n<p>\u201cOne thing we\u2019ve learned from the pandemic is that you don\u2019t necessarily have to be in the office from 9-to-5 to be productive, you can work from home, you can have different work hours. We have an aging population, so we will need to adjust work in ways that will allow older people to continue to participate in the workforce,\u201d Bernanke said. \u201cAs we think about coming back from this extraordinary period of decentralization, we have to look at how to make the workplace more flexible, more friendly to a wider range of people.\u201d&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>One thing we\u2019ve learned from the pandemic is that you don\u2019t necessarily have to be in the office from 9-to-5 to be productive.<\/p><\/blockquote><\/figure>\n\n\n\n<p>Businesses, he noted, can try to have \u201ca more diverse workforce, providing more opportunity for workers to negotiate wages and working conditions, giving more flexible working conditions,\u201d as a means of responding to the inequality we\u2019ve seen increasing since the 1970s.<\/p>\n\n\n\n<p>At the same time, even before the pandemic,&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/www.mckinsey.com\/~\/media\/mckinsey\/featured%20insights\/Digital%20Disruption\/Harnessing%20automation%20for%20a%20future%20that%20works\/MGI-A-future-that-works-Executive-summary.ashx\" target=\"_blank\">McKinsey<\/a>&nbsp;had estimated that nearly 60% of occupations had at least 30% of consistent working activities that could be automated by 2030. This means that for millions of people, the focus of this decade might be skills retraining and reframing. As&nbsp;<a href=\"https:\/\/www.linkedin.com\/in\/virginia-magliulo-b23122a\/\">Virginia Magliulo<\/a>, president of ADP GlobalView Payroll, pointed out, it\u2019s still quite hard to say what the world of work will look like in a year or two. Some industries may revert to a pre-pandemic situation; others are experiencing slowdowns or accelerations.<\/p>\n\n\n\n<p>\u201cKeeping our employees engaged while helping them to become resilient as they overcome issues relating to isolation is important,\u201d Magliulo said.<\/p>\n\n\n\n<p>ADP\u2019s&nbsp;<a href=\"https:\/\/www.adpri.org\/topic\/resilience\">Global Workplace Study 2020<\/a>&nbsp;examined engagement and resilience, finding that employees who love what they do are 3.9 times more likely to be highly resilient.<\/p>\n\n\n\n<p>Around the world, 97% of workers reported that they had experienced changes because of the pandemic. People who experienced five or more changes at work were 13.2 times more likely to be highly resilient.<\/p>\n\n\n\n<p>\u201cWe don\u2019t want to rush back to normal if normal means more ambiguity and uncertainty. Humans don\u2019t fear change. Humans fear the unknown,\u201d said&nbsp;<a href=\"https:\/\/www.adpri.org\/about\/?tab=1&amp;subtab=2%3A547\" target=\"_blank\" rel=\"noreferrer noopener\">Marcus Buckingham<\/a>&nbsp;of the ADP Research Institute. \u201cOur resilience goes down in the face of uncertainty. If you explain what the change is for and why it exists and why it\u2019s going to be there, we are fine. We don\u2019t want sugarcoating, we want specificity.\u201d<\/p>\n\n\n\n<p>Engagement and resilience will help employers and employees around the world make it through what Bernanke predicts will be a difficult four- to six-month period ahead. But the changes to the workplace will remain in flux. Whether meeting those changes with a redesigned office arrangement, a restructured workforce or reconfigured technology, successful organizational transformation relies on how people interact with each other.<\/p>\n\n\n\n<p>As Black said: \u201cIt all comes down to humankind and engaging with each other in a very empathetic way.\u201d&nbsp;<\/p>\n\n\n<div class=\"block--author\">      <div class=\"block-author__inner\">\n        <div class=\"author--image\">\n                      <a href=\"https:\/\/rethinkq.adp.com\/author\/courtney-tenz\/\"><img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/09\/profile_courtney-tenz-298x305.jpeg\" alt=\"\" \/><\/a>\n                  <\/div>\n        <div class=\"author--info\">\n                      <a href=\"https:\/\/rethinkq.adp.com\/author\/courtney-tenz\/\" class=\"author--name\">Courtney Tenz<\/a>\n\n          \n          <p>Courtney Tenz lives in Cologne, Germany, where she writes for publications including The Cut, Marie Claire, Artsy and the Art Newspaper.<\/p>\n          <div class=\"block--author-social\"><ul class=\"author--socials\"><li><a href=\"https:\/\/courtneytenz.com\/\" title=\"Author Website\" target=\"_blank\"><i class=\"fas fa-globe\"><\/i><\/a><\/li><\/ul><\/div>\n        <\/div>\n      <\/div>\n       <\/div>\n\n<div class=\"block--recommended-content alignwide is-style-bg-adp-tan\"><div class=\"block-recommended-content__inner\">\n\n<h2 class=\"wp-block-heading\">Read more<\/h2>\n\n\n<div class=\"block--article-pushpoint pushpoint__small\">      <div class=\"block-article-pushpoint__inner\">\n        <a href=\"https:\/\/rethinkq.adp.com\/how-to-fix-7-payroll-problems-pandemic\/\">\n        <div class=\"pushpoint--image\">\n          <img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/09\/volkan-olmez-aG-pvyMsbis-unsplash-1084x576.jpeg\" alt=\"\" \/>\n        <\/div>\n        <div class=\"pushpoint--info\">\n                    <span class=\"pushpoint--title\">How to fix 7 payroll problems exacerbated by the pandemic<\/span>\n          <p>No organization was completely prepared for a global pandemic, but companies with digitized, unified payroll departments were able to adjust more rapidly.<\/p>        <\/div>\n      <\/a><\/div> <\/div>\n\n<div class=\"block--article-pushpoint pushpoint__small\">      <div class=\"block-article-pushpoint__inner\">\n        <a href=\"https:\/\/rethinkq.adp.com\/building-resilience-fostering-engagement\/\">\n        <div class=\"pushpoint--image\">\n          <img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/05\/premium_photo-1710467002967-6c5425a7eda3-1084x576.jpeg\" alt=\"\" \/>\n        <\/div>\n        <div class=\"pushpoint--info\">\n                    <span class=\"pushpoint--title\">Building resilience, fostering engagement<\/span>\n          <p>Fostering individual resilience in today\u2019s complex work environment requires resilient systems. \n<\/p>        <\/div>\n      <\/a><\/div> <\/div>\n\n<div class=\"block--article-pushpoint pushpoint__small\">      <div class=\"block-article-pushpoint__inner\">\n        <a href=\"https:\/\/rethinkq.adp.com\/3-payroll-challenges-your-team-could-face-in-2021\/\">\n        <div class=\"pushpoint--image\">\n          <img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/09\/WJ5P0Y-1-1084x576.jpeg\" alt=\"\" \/>\n        <\/div>\n        <div class=\"pushpoint--info\">\n                    <span class=\"pushpoint--title\">3 payroll challenges your team could face in 2021<\/span>\n          <p>On the road to post-pandemic recovery, the stumbling blocks payroll teams may encounter also provide opportunities to future-proof the business.\u00a0\u00a0<\/p>        <\/div>\n      <\/a><\/div> <\/div>\n<\/div><\/div>\n\n\n<section class=\"wp-block-group alignfull section--sign-up has-background\" style=\"background-color:#7967ae\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center is-style-default has-white-color has-text-color has-large-font-size\"><a href=\"\/sign-up\/\">Sign up<\/a> to keep up to date with ReThink Q.<\/p>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Nearly a year after the world as we know it changed, speakers at ADP ReThink Now discussed what businesses have learned from the pandemic and what changes we\u2019ll take with us into the future.<\/p>\n","protected":false},"author":1,"featured_media":738,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"footnotes":""},"categories":[115],"tags":[92,93,94,95],"coauthors":[34],"class_list":["post-1003","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-thought-leadership","tag-conference","tag-experts","tag-rethink-now","tag-transformation","issue-issue-1-lifelines"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Resilience, serenity, flexibility: Rethinking the world of work - ADP ReThink Q<\/title>\n<meta name=\"description\" content=\"Nearly a year after the world as we know it changed, speakers at ADP ReThink Now discussed what businesses have learned from the pandemic and what changes we\u2019ll take with us into the future.\" \/>\n<meta name=\"robots\" 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