{"id":1288,"date":"2021-10-15T18:39:00","date_gmt":"2021-10-15T17:39:00","guid":{"rendered":"https:\/\/rethinkq.adp.com\/?p=1288"},"modified":"2024-09-03T22:00:35","modified_gmt":"2024-09-03T21:00:35","slug":"welcome-to-the-hybrid-workplace","status":"publish","type":"post","link":"https:\/\/rethinkq.adp.com\/welcome-to-the-hybrid-workplace\/","title":{"rendered":"Welcome to the hybrid workplace"},"content":{"rendered":"\n<header class=\"entry-header bg-adp-tan block--article-header alignfull block--article-header\" >\n\n  \n\n<figure class=\"wp-block-image size-full entry--image\"><img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/10\/office_home_compressed.jpg\" alt=\"\" class=\"wp-image-1289\" srcset=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/10\/office_home_compressed.jpg 1920w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/10\/office_home_compressed-300x169.jpg 300w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/10\/office_home_compressed-1024x576.jpg 1024w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/10\/office_home_compressed-768x432.jpg 768w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/10\/office_home_compressed-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><figcaption class=\"wp-element-caption\"><a target=\"_blank\" href=\"https:\/\/unsplash.com\/photos\/Of_m3hMsoAA\" rel=\"noreferrer noopener\">Jud Mackrill<\/a>&nbsp;and&nbsp;<a target=\"_blank\" href=\"https:\/\/unsplash.com\/photos\/rF3XCBfZFjk\" rel=\"noreferrer noopener\">Jimmy Dean,<\/a>&nbsp;Unsplash<\/figcaption><\/figure>\n\n\n\n<div class=\"wp-block-group entry--title-wrapper\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"entry--social-share\">\n  <ul>\n    <li><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/rethinkq.adp.com\/welcome-to-the-hybrid-workplace\/&#038;t=Welcome to the hybrid workplace\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/themes\/rethink-quarterly\/img\/facebook.svg\" alt=\"Facebook logo - click to share this article on Facebook\"><\/a><\/li>\n    <li><a href=\"http:\/\/twitter.com\/share?text=Welcome to the hybrid workplace&#038;url=https:\/\/rethinkq.adp.com\/welcome-to-the-hybrid-workplace\/\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/themes\/rethink-quarterly\/img\/twitter.svg\" alt=\"Twitter logo - click to share this article on Twitter\"><\/a><\/li>\n    <li><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Frethinkq.adp.com%2Fwelcome-to-the-hybrid-workplace%2F\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/themes\/rethink-quarterly\/img\/linkedin.svg\" alt=\"LinkedIn logo - click to share this article on Facebook\"><\/a><\/li>\n  <\/ul>\n<\/div>\n\n            <a class=\"entry--tag tag-style\" href=\"https:\/\/rethinkq.adp.com\/time-for-universal-basic-income\/\">Features<\/a>\n\n        \n  <h1 class=\"entry-title\">Welcome to the hybrid workplace<\/h1>\n\n\n<p class=\"is-style-summary-style\">The remote vs. in-person debate is so 2020: Workplaces will likely be hybrid as the pandemic continues. But what does this mean for HR and payroll teams?<\/p>\n<\/div><\/div>\n\n\n  <div class=\"entry--meta content-width\">\n           <p class=\"authors\">By\n                        <a href=\"https:\/\/rethinkq.adp.com\/author\/rosie-spinks\/\">Rosie Spinks<\/a>\n\n             \n         \n     <\/p>\n    \n  \n  <p>15 October 2021  <span class=\"desktop-only\">\u2014<\/span> <a href=\"https:\/\/rethinkq.adp.com\/issue-3-place\/\">Issue 3: Place<\/a> \n  <\/div><!-- .entry-meta -->\n\n<\/header><!-- .entry-header -->\n\t<div class=\"entry-content content-width\">\n\n\n\n<p>When the history of the modern workforce is written, the last 18 months will be seen as something of an earthquake. Rarely has there been such seismic change in such a short amount of time, not just to the way we work but where we work.&nbsp;<\/p>\n\n\n\n<p>The ongoing global pandemic is full of challenges and new complexities for payroll and HR professionals. Navigating those changes in real time \u2014&nbsp;as the expectations of both employees and employers shift and expand \u2014 is a watershed moment. The way employees work has changed, which means the way companies pay, support, hire and retain them needs to change as well.&nbsp;<\/p>\n\n\n\n<p>One thing is quite clear about this new landscape: Office workers don\u2019t want to return to the old status quo. According <a href=\"https:\/\/www.ipsos.com\/en\/return-to-the-workplace-global-survey\" target=\"_blank\" rel=\"noreferrer noopener\">to a global survey<\/a> of 12,500 people conducted by IPSOS and the World Economic Forum, two-thirds of respondents said that workplaces should offer more flexibility with regard to coming into the office once Covid-19 restrictions are no longer in place. The ADP Research Institute (ADPRI) report <a href=\"https:\/\/uk.adp.com\/resources\/insights\/people-at-work-2021-a-global-workforce-view.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">People At Work 2021: A Global Workforce View<\/a> found that 67% of workers feel empowered by a flexible work setup \u2014 a significant increase from 26% at the beginning of the pandemic.&nbsp;<\/p>\n\n\n\n<p>In light of this research, CEOs and executives who insist workers return to the office full-time may risk reputational damage and losing employees. And, importantly, they may be missing out on the reality that hybrid work may actually provide the best of both worlds for employees. This was one of the key findings from recent <a href=\"https:\/\/www.adpri.org\/research\/onsite_remote_hybrid\/\" target=\"_blank\" rel=\"noreferrer noopener\">ADPRI research<\/a> into employee sentiment on the workplace. It revealed that hybrid workers reported more connection to their teammates than remote workers or on-site workers. This can only be a good thing for employers.<\/p>\n\n\n\n<p>Once you accept that full-time office life is not coming back, countless questions follow. Chief among those questions: What do long-term remote and flexible work arrangements mean for the strict rules of payroll?<\/p>\n\n\n\n<p>Charles Cotton, senior advisor for rewards at the U.K.\u2019s Chartered Institute of Personnel and Development, cautions against assuming that the strategies that boosted productivity for some companies during what he calls the pandemic\u2019s \u201cexceptional period\u201d will continue to work indefinitely. Once that X factor is gone, he says, \u201cwhat organizations need to think about is what made it special, what made it successful, and replicate that as we return to normal.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Who works where, and when?<\/h2>\n\n\n\n<p>While greater flexibility has been a boon for workers, it has created a lot more work and complexities for payroll and HR professionals. ADP&#8217;s <a href=\"https:\/\/uk.adp.com\/pop21\" target=\"_blank\" rel=\"noreferrer noopener\">Potential of Payroll research<\/a> found that 61% of respondents were not able to adapt their payroll to meet many of the needs of their company during the pandemic, and 51% had limited confidence in their payroll compliance.<\/p>\n\n\n\n<p>\u201cYou look at things like absence management, attendance tracking \u2014 these are core parts of an HR department\u2019s job. Now you\u2019re trying to figure out what someone is doing at home, what time they\u2019re logging in, what time they\u2019re logging out, and if they are incurring overtime liability,\u201d says Scott Hamilton, global managing director for human resources and compensation consulting at Gallagher. \u201cHR departments are working hard to make sure that they\u2019re remaining compliant with the appropriate local, regional, state and national regulations around the globe, but it\u2019s definitely more complex.\u201d&nbsp;<\/p>\n\n\n\n<p>The Potential of Payroll research showed that payroll accuracy was one of the first casualties of the pandemic. Before Covid-19, 52% of companies reported payroll accuracy greater than 90%. But within the first six months of the pandemic, that share of companies dropped to just 27%. Companies adopting a more flexible working model for the first time have to ensure they have the right payroll partner with the expertise and tools needed to help them stay compliant and guarantee a consistent employee pay experience.<\/p>\n\n\n\n<p>The new variables range from the relational to the logistical: Companies need to ensure that fully remote teams can still forge a shared sense of purpose. This is, Cotton says, to avoid \u201cthe danger that it can become transactional because you don\u2019t know your colleagues, you don\u2019t know your clients or customers.\u201d Managing a hybrid team also involves coordinating many different schedules and preferences for who works where and when.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>Employers now have to address a very complex set of variables that includes the employee\u2019s lifestyle needs.<\/p><cite>Scott Hamilton, Gallagher<\/cite><\/blockquote><\/figure>\n\n\n\n<p>\u201cSome organizations may find they\u2019re going to have a smaller building with fewer desks, but you need to make sure you don\u2019t have more people turn up to work one day than you have desks for,\u201d Cotton says. Teams can use software to manage on-site workspace bookings, letting personal preference lead the way. Some people with roommates or small apartments might prefer to come into the office, while employees who are also juggling childcare responsibilities might want to mostly work from home.&nbsp;<\/p>\n\n\n\n<p>Overall, Hamilton says, managers are beginning to see their teams more holistically than they did before the pandemic.&nbsp;<\/p>\n\n\n\n<p>\u201cGoing from no virtual to all virtual in a short amount of time, it\u2019s forced the integration of work and employee lifestyles,\u201d Hamilton says. Whether recruiting a new employee or retaining an existing one, \u201cit has created a unique situation where employers now have to address a very complex set of variables that includes the employee\u2019s lifestyle needs.\u201d&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A different level of support<\/h2>\n\n\n\n<p>Historically, much of the conversation around flexible work has framed it as a perk or reward for employees \u2014&nbsp;something they should be grateful for. That\u2019s now changed, and it\u2019s important not to overlook the fact that remote or hybrid employees may need support that wasn\u2019t necessary before. This is especially true if a company is going fully remote, reducing the overhead of maintaining a physical office. It follows that some of those cost-savings should be passed onto the employees to help them do their jobs well.&nbsp;<\/p>\n\n\n\n<p>\u201cIf an organization gets rid of the office, in that option people don\u2019t have much of a choice, so the organization may be more prepared to support their employees in their home,\u201d Cotton says. \u201cWhile if it\u2019s a hybrid, in that scenario the employer doesn\u2019t have to do as much, but they still need to think about what the home set-up is like in terms of health and safety.\u201d&nbsp;<\/p>\n\n\n\n<p>Hamilton agrees that a fully remote workplace requires more support from the company.&nbsp;<\/p>\n\n\n\n<p>\u201cI think we\u2019re seeing more organizations recognize that if they\u2019re going to allow someone to work fully remote, that\u2019s a different level of support from a technological, ergonomic and productivity perspective,\u201d Hamilton says. \u201cWhen the home becomes an outpost of the employer, you have to start asking these questions and dealing with them.\u201d Some companies are offering a home office stipend to meet their IT and productivity standards.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Who earns what \u2014&nbsp;and where?<\/h2>\n\n\n\n<p>Perhaps the most divisive area of the new work landscape is whether the location of work should affect <a href=\"\/location-based-pay-hybrid-work\/\">how much employees are paid<\/a>.&nbsp;<\/p>\n\n\n\n<p>Cotton notes that in many countries it is illegal to cut the pay of existing staff without their agreement. But when it comes to determining salary for new hires in the remote work era, \u201cThe question then becomes how much do you pay? Do you factor in some kind of cost of savings, say for instance saving on the commute, train tickets or petrol for cars? But then you\u2019ve got to take into account an increase in costs such as heating the house.\u201d<\/p>\n\n\n\n<p>He also notes that beyond salary, firms have to be diligent about complying with all regulations when it comes to tax, compliance, data sharing and benefits \u2014 and crucially, keeping on top of where all their remote workers are working from to comply with the correct regional tax rules.<\/p>\n\n\n\n<p>The pandemic highlighted how companies were able to operate with a distributed workforce, but it also showed that many employees could actually work successfully from almost anywhere. Greater global mobility could lead to the possibility of requests from employees to work in a country other than that of their employment contract, possibly one where the company doesn\u2019t have a presence. Businesses will need to deal with the tax and labor law implications of this.<\/p>\n\n\n\n<p>Being able to hire from anywhere is a competitive advantage for companies. They can both draw from a wider pool of talent and enter new markets. But those firms need to make sure they have full knowledge of where their employees are working from and when anything changes.&nbsp;<\/p>\n\n\n\n<p>Doing that means having a Human Capital Management (HCM) tech stack that\u2019s up to date and ensures that data is being shared across borders and across the company in a legal way. One thing is for sure: No one is saying that the \u201cwork from anywhere\u201d era has made life easier for HR and payroll professionals.&nbsp;<\/p>\n\n\n\n<p>\u201cBenefits are changing to address changing employee needs. Compensation is changing to address different work arrangements,\u201d Hamilton says. \u201cAnd there are a lot of complexities that HR and payroll professionals are faced with today that they weren\u2019t faced with two years ago.\u201d&nbsp;<\/p>\n\n\n<div class=\"block--author\">      <div class=\"block-author__inner\">\n        <div class=\"author--image\">\n                      <a href=\"https:\/\/rethinkq.adp.com\/author\/rosie-spinks\/\"><img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/10\/profile_Rosie_Spinks-298x305.jpg\" alt=\"\" \/><\/a>\n                  <\/div>\n        <div class=\"author--info\">\n                      <a href=\"https:\/\/rethinkq.adp.com\/author\/rosie-spinks\/\" class=\"author--name\">Rosie Spinks<\/a>\n\n          \n          <p><span style=\"font-weight: 400;\">Rosie Spinks<\/span><span style=\"font-weight: 400;\"> is a freelance writer based in the UK. She was previously on staff at Quartz, where she covered lifestyle and travel, and Skift, where she covered the global tourism and travel industry. As a freelancer, her work has been published in The New York Times, the Guardian, the Wall Street Journal, Vice, NPR, Outside, Sierra Magazine, Marie Claire, and others. Born in California to British parents, she graduated from the University of California, Santa Cruz.\u00a0<\/span><\/p>\n          <div class=\"block--author-social\"><ul class=\"author--socials\"><li><a href=\"http:\/\/rojospinks.com\" title=\"Author Website\" target=\"_blank\"><i class=\"fas fa-globe\"><\/i><\/a><\/li><\/ul><\/div>\n        <\/div>\n      <\/div>\n       <\/div>\n\n<div class=\"block--recommended-content alignwide is-style-bg-adp-tan\"><div class=\"block-recommended-content__inner\">\n\n<h2 class=\"wp-block-heading\">Read more<\/h2>\n\n\n<div class=\"block--article-pushpoint pushpoint__small\">      <div class=\"block-article-pushpoint__inner\">\n        <a href=\"https:\/\/rethinkq.adp.com\/legal-implications-remote-workforce\/\">\n        <div class=\"pushpoint--image\">\n          <img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2022\/04\/digital_nomad_collage_final-1084x576.jpg\" alt=\"\" \/>\n        <\/div>\n        <div class=\"pushpoint--info\">\n                    <span class=\"pushpoint--title\">The legal implications of a remote workforce<\/span>\n          <p>Complying with a patchwork of local privacy, payroll and employee classification laws can expose organizations to unexpected liability. \n<\/p>        <\/div>\n      <\/a><\/div> <\/div>\n\n<div class=\"block--article-pushpoint pushpoint__small\">      <div class=\"block-article-pushpoint__inner\">\n        <a href=\"https:\/\/rethinkq.adp.com\/shadow-payroll\/\">\n        <div class=\"pushpoint--image\">\n          <img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/02\/2h8n3gb-1084x576.jpg\" alt=\"\" \/>\n        <\/div>\n        <div class=\"pushpoint--info\">\n                    <span class=\"pushpoint--title\">How to run a shadow payroll for employees on international assignments<\/span>\n          <p>Ensuring compliance in both home and host countries requires careful coordination and planning.<\/p>        <\/div>\n      <\/a><\/div> <\/div>\n\n<div class=\"block--article-pushpoint pushpoint__small\">      <div class=\"block-article-pushpoint__inner\">\n        <a href=\"https:\/\/rethinkq.adp.com\/debate-labor-shortage-pay-issue\/\">\n        <div class=\"pushpoint--image\">\n          <img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2023\/05\/now-hiring-up-to-15-an-hour-sign-amid-a-shortage-of-workers-companies-and-restaurants-are-increasing-wages-to-attract-applicants-2JTT52P-1084x576.jpg\" alt=\"\" \/>\n        <\/div>\n        <div class=\"pushpoint--info\">\n                    <span class=\"pushpoint--title\">Do we have a labor issue or a pay issue?<\/span>\n          <p>Two experts debate the underlying causes of the current labor shortage happening worldwide. \n<\/p>        <\/div>\n      <\/a><\/div> <\/div>\n<\/div><\/div>\n\n\n<section class=\"wp-block-group alignfull section--sign-up has-background\" style=\"background-color:#7967ae\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center is-style-default has-white-color has-text-color has-large-font-size\"><a href=\"\/sign-up\/\">Sign up<\/a> to keep up to date with ReThink Q.<\/p>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>The remote vs. in-person debate is so 2020: Workplaces will likely be hybrid as the pandemic continues. But what does this mean for payroll teams? <\/p>\n","protected":false},"author":1,"featured_media":1289,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"footnotes":""},"categories":[116],"tags":[134,44,135],"coauthors":[123],"class_list":["post-1288","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-features","tag-hybrid-work","tag-payroll","tag-remote-work","issue-issue-3-place"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Welcome to the hybrid workplace - ADP ReThink Q<\/title>\n<meta name=\"description\" content=\"The remote vs. in-person debate is so 2020: Workplaces will likely be hybrid as the pandemic continues. 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