{"id":2250,"date":"2023-01-20T08:18:00","date_gmt":"2023-01-20T08:18:00","guid":{"rendered":"https:\/\/rethinkq.adp.com\/?p=2250"},"modified":"2024-09-03T12:15:22","modified_gmt":"2024-09-03T11:15:22","slug":"volker-schrank-cybersecurity-mondelez","status":"publish","type":"post","link":"https:\/\/rethinkq.adp.com\/volker-schrank-cybersecurity-mondelez\/","title":{"rendered":"Volker Schrank on the importance of cybersecurity"},"content":{"rendered":"\n<header class=\"entry-header bg-adp-tan block--article-header alignfull block--article-header\" >\n\n  \n\n<figure class=\"wp-block-image size-full entry--image\"><img decoding=\"async\" width=\"1920\" height=\"1078\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2022\/12\/Screen-Shot-2022-11-11-at-10_27_28-AM.png\" alt=\"\" class=\"wp-image-2251\" srcset=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2022\/12\/Screen-Shot-2022-11-11-at-10_27_28-AM.png 1920w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2022\/12\/Screen-Shot-2022-11-11-at-10_27_28-AM-300x168.png 300w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2022\/12\/Screen-Shot-2022-11-11-at-10_27_28-AM-1024x575.png 1024w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2022\/12\/Screen-Shot-2022-11-11-at-10_27_28-AM-768x431.png 768w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2022\/12\/Screen-Shot-2022-11-11-at-10_27_28-AM-1536x862.png 1536w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2022\/12\/Screen-Shot-2022-11-11-at-10_27_28-AM-1600x898.png 1600w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group entry--title-wrapper\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"entry--social-share\">\n  <ul>\n    <li><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/rethinkq.adp.com\/volker-schrank-cybersecurity-mondelez\/&#038;t=Volker Schrank on the importance of cybersecurity\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/themes\/rethink-quarterly\/img\/facebook.svg\" alt=\"Facebook logo - click to share this article on Facebook\"><\/a><\/li>\n    <li><a href=\"http:\/\/twitter.com\/share?text=Volker Schrank on the importance of cybersecurity&#038;url=https:\/\/rethinkq.adp.com\/volker-schrank-cybersecurity-mondelez\/\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/themes\/rethink-quarterly\/img\/twitter.svg\" alt=\"Twitter logo - click to share this article on Twitter\"><\/a><\/li>\n    <li><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Frethinkq.adp.com%2Fvolker-schrank-cybersecurity-mondelez%2F\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/themes\/rethink-quarterly\/img\/linkedin.svg\" alt=\"LinkedIn logo - click to share this article on Facebook\"><\/a><\/li>\n  <\/ul>\n<\/div>\n\n          <span class=\"entry--tag tag-style\">People of payroll<\/span>\n    \n  <h1 class=\"entry-title\">Volker Schrank on the importance of cybersecurity<\/h1>\n\n\n<p class=\"is-style-summary-style\">Upgrading global payroll processes at Mondel\u0113z International was a big investment and a tough sell \u2014 until a ransomware attack changed everything.<\/p>\n<\/div><\/div>\n\n\n  <div class=\"entry--meta content-width\">\n    \n  \n  <p>20 January 2023  <span class=\"desktop-only\">\u2014<\/span> <a href=\"https:\/\/rethinkq.adp.com\/issue-7-equality\/\">Issue 7: Equality<\/a> \n  <\/div><!-- .entry-meta -->\n\n<\/header><!-- .entry-header -->\n\t<div class=\"entry-content content-width\">\n\n\n\n<p>Volker Schrank, Senior Director, HR Technology &amp; Employee Experience at Mondel\u0113z International, is proud to work for a company that delights customers in 150 countries worldwide.&nbsp;<\/p>\n\n\n\n<p>When Schrank was looking for a payroll provider that could handle its extensive global footprint \u2014 Mondel\u0113z has 90,000 employees in 82 countries \u2014 he initially had a hard time making the business case for such a huge payroll overhaul. But then a ransomware attack made the business case for him.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"575\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2022\/12\/Screenshot-2022-10-24-at-15_07_12-3-1024x575.png\" alt=\"\" class=\"wp-image-2314\" srcset=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2022\/12\/Screenshot-2022-10-24-at-15_07_12-3-1024x575.png 1024w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2022\/12\/Screenshot-2022-10-24-at-15_07_12-3-300x168.png 300w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2022\/12\/Screenshot-2022-10-24-at-15_07_12-3-768x431.png 768w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2022\/12\/Screenshot-2022-10-24-at-15_07_12-3-1536x862.png 1536w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2022\/12\/Screenshot-2022-10-24-at-15_07_12-3-1600x898.png 1600w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2022\/12\/Screenshot-2022-10-24-at-15_07_12-3.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>ADP ReThink Quarterly:<\/strong><strong> Can you tell us a bit about your background and how you ended up at Mondel\u0113z?<\/strong><\/p>\n\n\n\n<p><strong>Schrank:<\/strong> My background is in consulting. Before Mondel\u0113z, I worked for more than 10 years for Accenture and did management consulting in the HR space. During that time I actually never consulted in payroll. Eventually I started a family and wanted to reduce traveling, and Mondel\u0113z was a client at the time. They asked me to help build up global business services for HR.<\/p>\n\n\n\n<p>I like the culture, the people, and love the products, particularly Milka! Most people don\u2019t know Mondel\u0113z, but everyone knows and loves our brands. Just have a look at the kitchen: Philadelphia, Cadbury and Oreo, for example \u2014 that&#8217;s Mondel\u0113z.&nbsp;<\/p>\n\n\n\n<p><strong><strong>ADP ReThink<\/strong>: What keeps you excited about the company?<\/strong><\/p>\n\n\n\n<p><strong>Schrank:<\/strong> Our products are pure emotions. This is why I love them. We have a factory in Austria where they produce chocolates sold around Christmas in Spain \u2014 the only place where they make this chocolate. And I have Spanish friends living in Munich, where I\u2019m based. Just before last Christmas, I was visiting the factory, so I brought some of this special chocolate back to my friends.&nbsp;<\/p>\n\n\n\n<p>And when I gave it to my friend, she started crying. She said, \u201cOh my God, my childhood! I can&#8217;t go home this year to my family, but you brought my childhood.\u201d This is the emotion that our products bring. And I&#8217;m very proud about that.&nbsp;<\/p>\n\n\n\n<p><strong><strong>ADP ReThink<\/strong>: And what is it about payroll specifically that you love?&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>Schrank:<\/strong> Around 50% of our employees are working in developing countries, and 50% of our workforce are core workers who work in manufacturing. And for them, every paycheck is important. Every paycheck has to be correct, and whether it\u2019s on time makes a huge difference in their lives. It determines whether they can buy food, pay important bills, send their kids to school and much more. This is why I like to be in payroll. You truly make a difference in people\u2019s lives.<\/p>\n\n\n\n<p><strong><strong>ADP ReThink<\/strong>: What did payroll look like at Mondel\u0113z when you started?&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>Schrank: <\/strong>When I joined, I had colleagues that looked after the different processes that we wanted to deliver via our business services organization \u2014 but no one took payroll. So I said, \u201cSure, I\u2019ll take up payroll as well.\u201d It was very dispersed in our company before \u2014 it was in HR, in general administration or in finance.<\/p>\n\n\n\n<p>So back in 2015, the first thing I did was figure out our current status. How did we run payroll? I had no idea. We were trying to pay people across 82 different countries, and we were doing this 66 different ways. Everything was different. And I was thinking, \u201cThis cannot be the right approach.\u201d So what I did was figure out where I could get more information about how payroll should be run.&nbsp;<\/p>\n\n\n\n<p>I wanted to know: What is the future model? What is a resilient and safe and secure way to run payroll? The best practice is to give it to someone who specializes in that. That made sense, and so we started to look into this globally.&nbsp;<\/p>\n\n\n\n<p><strong><strong>ADP ReThink<\/strong>: What challenges did you encounter early in the process?<\/strong><\/p>\n\n\n\n<p><strong>Schrank: <\/strong>We quickly found that with our reach, there were hardly any vendors that could do this worldwide. And it was very expensive from a project perspective as well as from a future operating costs perspective. We stopped looking at payroll globally but had an urgent need in Latin America to exchange some of our vendors that were no longer reliable.&nbsp;<\/p>\n\n\n\n<p>We were able to make the case in Latin America for a single model and got approval for that region. We then tried to do the same in Europe, but the financial case wasn\u2019t as easy to make there.<\/p>\n\n\n\n<p>But then<strong> <\/strong>a global malware attack called NotPetya happened \u2014 and it also hit us, impacting many of our systems, including our in-house payrolls. Suddenly, paying our employees was a huge challenge, because our whole infrastructure was impacted.&nbsp;<\/p>\n\n\n\n<p>That was a real struggle. The teams had to go into business continuity planning mode, and we needed to find the best solution for each and every country. It meant long days and long weeks for all our payroll teams as well as our IT teams.&nbsp;<\/p>\n\n\n\n<p>It took us around three months to get every country back up, running and in a state of stability. The shock of this situation was felt across the company. The inability to compensate our own employees while they were going the extra mile to get overall operations back on track was not a good feeling. It was the first time our payroll timeliness and accuracy fell below 99%.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"574\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2022\/12\/Screen-Shot-2022-11-11-at-10_32_18-AM-1024x574.png\" alt=\"\" class=\"wp-image-2252\" srcset=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2022\/12\/Screen-Shot-2022-11-11-at-10_32_18-AM-1024x574.png 1024w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2022\/12\/Screen-Shot-2022-11-11-at-10_32_18-AM-300x168.png 300w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2022\/12\/Screen-Shot-2022-11-11-at-10_32_18-AM-768x431.png 768w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2022\/12\/Screen-Shot-2022-11-11-at-10_32_18-AM-1536x862.png 1536w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2022\/12\/Screen-Shot-2022-11-11-at-10_32_18-AM-1600x898.png 1600w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2022\/12\/Screen-Shot-2022-11-11-at-10_32_18-AM.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong><strong>ADP ReThink<\/strong>: How did you work with ADP to avoid another crisis?<\/strong><\/p>\n\n\n\n<p><strong>Schrank: <\/strong>Everyone suddenly understood that we could not leave payroll the way we had it. The world had changed, and we needed to adjust our infrastructure and ways of working to maintain a strong and secure payroll position. In the end, if payroll doesn\u2019t run well, it impacts the whole business.&nbsp;<\/p>\n\n\n\n<p>This is the worst-case scenario, and we were only lucky that our employees understood that the situation we faced with the malware was nothing we could have influenced beforehand. The first time, you&#8217;re not ready for a malware attack \u2014 and it is accepted. But if you&#8217;re not ready for it the second time, now you are to blame \u2014 and no one will understand if you need to compromise on payment accuracy or timeliness.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>In the end, if payroll doesn\u2019t run well, it impacts the whole business.<\/p><\/blockquote><\/figure>\n\n\n\n<p>This allowed us to justify the investment of moving to ADP. During our conversations ahead of the malware incident, ADP was regularly outlining the strength of their cybersecurity practice. At that point, I thought, \u201cThis is nice to have,\u201d but I didn\u2019t think it would be one of the key elements of getting the project approved.&nbsp;<\/p>\n\n\n\n<p>With the fresh memories of how critical and fragile our payroll services were, we were able to make not just a financial case, but a security and business continuity case for going with ADP.&nbsp;<\/p>\n\n\n\n<p>Our relationship with ADP was strong even before we had signed any contract. They were also supporting us as much as possible during the malware incident.&nbsp;<\/p>\n\n\n\n<p>We were pretty clear early on about what we wanted to do with ADP. We wanted to go for a regional contract to get all our European countries into ADP-delivered payroll. But before we were able to sign off on the whole region, we asked ADP if we could start with just Poland first, because our payroll system in Poland was still unstable after the malware attack.&nbsp;&nbsp;<\/p>\n\n\n\n<p>ADP said yes straightaway. And so we quickly negotiated a one-country contract to secure our Polish payroll. Once we had this done, we worked on the regional contracts for the rest of Europe. Of course, we were not only talking to ADP at the time; we also looked at our current providers in other countries. But these other companies had said, \u201cNo, we won\u2019t give you Poland separately. You have to sign all of Europe first.\u201d&nbsp;<\/p>\n\n\n\n<p>ADP didn\u2019t even ask; they just wanted to help from day one. They said, \u201cWe\u2019ll give you the same conditions as Europe, and we can start implementation. You need help and we are there to help you.\u201d No one else was saying this.&nbsp;<\/p>\n\n\n\n<p>In the end, the two main reasons we went with ADP were the cybersecurity unit and also their way of doing business. The biggest success is that we didn\u2019t sign up for a service provider. What we signed up for \u2014 and what we are in \u2014 is a partnership.&nbsp;<\/p>\n\n\n\n<p><strong><strong>ADP ReThink<\/strong>: And what does partnership mean to you?<\/strong><\/p>\n\n\n\n<p><strong>Schrank:<\/strong> Partnerships grow and change every day. They\u2019re about being in something together \u2014 working on things together and making sense of new situations. This is what I really like about our collaboration with ADP.&nbsp;<\/p>\n\n\n\n<p>We just acquired a very big company in Europe, and we\u2019re now integrating them into our business. That means integrating 5,000 employees into all of our platforms and also our payrolls \u2014&nbsp;increasing our headcount in Europe by 25%. If we didn\u2019t have ADP in the countries where we need to onboard the employees, I have no idea how we could&#8217;ve dealt with it.&nbsp;<\/p>\n\n\n\n<p>But having ADP, it was very easy to start this conversation and be thinking about how to get this done very early on. We were thinking about the integration before we had even announced it officially \u2014 before it was clear that it would all work out.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/www.adp.com\/what-we-offer\/products\/adp-global-payroll.aspx\"><em>Contact ADP<\/em><\/a><em> to discover how your organization can innovate and streamline your global payroll processes.<\/em><\/p>\n\n\n<div class=\"block--recommended-content alignwide is-style-bg-adp-tan\"><div class=\"block-recommended-content__inner\">\n\n<h2 class=\"wp-block-heading\">Read more<\/h2>\n\n\n<div class=\"block--article-pushpoint pushpoint__small\">      <div class=\"block-article-pushpoint__inner\">\n        <a href=\"https:\/\/rethinkq.adp.com\/history-minimum-wage\/\">\n        <div class=\"pushpoint--image\">\n          <img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2022\/01\/puerto-rico-fsa-8c08000-8c08300-8c08344u-1084x576.jpg\" alt=\"\" \/>\n        <\/div>\n        <div class=\"pushpoint--info\">\n                    <span class=\"pushpoint--title\">The long evolution of minimum wage<\/span>\n          <p>Real-life experiments show that increasing minimum wages doesn\u2019t affect employment rates, but does help relieve poverty. <\/p>        <\/div>\n      <\/a><\/div> <\/div>\n\n<div class=\"block--article-pushpoint pushpoint__small\">      <div class=\"block-article-pushpoint__inner\">\n        <a href=\"https:\/\/rethinkq.adp.com\/security-gig-economy-workers\/\">\n        <div class=\"pushpoint--image\">\n          <img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2022\/01\/iStock-1298274341-1084x576.jpg\" alt=\"\" \/>\n        <\/div>\n        <div class=\"pushpoint--info\">\n                    <span class=\"pushpoint--title\">Creating security for gig economy workers<\/span>\n          <p>More countries are introducing measures to improve wage and social security for gig workers.<\/p>        <\/div>\n      <\/a><\/div> <\/div>\n\n<div class=\"block--article-pushpoint pushpoint__small\">      <div class=\"block-article-pushpoint__inner\">\n        <a href=\"https:\/\/rethinkq.adp.com\/jennifer-collins-microsoft-payroll\/\">\n        <div class=\"pushpoint--image\">\n          <img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2023\/08\/Jennifer-Collins-Microsoft-payroll-1084x576.jpg\" alt=\"\" \/>\n        <\/div>\n        <div class=\"pushpoint--info\">\n                    <span class=\"pushpoint--title\">Jennifer Collins on getting employees through a crisis<\/span>\n          <p>For Microsoft\u2019s Senior Director of Global Payroll, the importance of delivering payroll took on a new urgency when crisis struck in Ukraine.\n<\/p>        <\/div>\n      <\/a><\/div> <\/div>\n<\/div><\/div>\n\n\n<section class=\"wp-block-group alignfull section--sign-up has-background\" style=\"background-color:#7967ae\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center is-style-default has-white-color has-text-color has-large-font-size\"><a href=\"\/sign-up\/\">Sign up<\/a> to keep up to date with ReThink Q.<\/p>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Upgrading global payroll processes at Mondel\u0113z International was a big investment and a tough sell \u2014 until a ransomware attack changed everything.<\/p>\n","protected":false},"author":1,"featured_media":2251,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"footnotes":""},"categories":[218],"tags":[179,263,246,44,220],"coauthors":[39],"class_list":["post-2250","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-people-of-payroll","tag-cybersecurity","tag-global-workforce","tag-human-resources","tag-payroll","tag-people-of-payroll","issue-issue-7-equality"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - 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