{"id":2923,"date":"2023-08-15T21:08:26","date_gmt":"2023-08-15T20:08:26","guid":{"rendered":"https:\/\/rethinkq.adp.com\/?p=2923"},"modified":"2024-09-03T11:51:18","modified_gmt":"2024-09-03T10:51:18","slug":"next-generation-of-payroll","status":"publish","type":"post","link":"https:\/\/rethinkq.adp.com\/next-generation-of-payroll\/","title":{"rendered":"Fostering the next generation of payroll"},"content":{"rendered":"\n<header class=\"entry-header bg-adp-tan block--article-header alignfull block--article-header\" >\n\n  \n\n<figure class=\"wp-block-image size-full entry--image\"><img decoding=\"async\" width=\"1920\" height=\"1280\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2023\/09\/W1B2TG-1.jpg\" alt=\"\" class=\"wp-image-2962\" srcset=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2023\/09\/W1B2TG-1.jpg 1920w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2023\/09\/W1B2TG-1-300x200.jpg 300w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2023\/09\/W1B2TG-1-1024x683.jpg 1024w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2023\/09\/W1B2TG-1-768x512.jpg 768w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2023\/09\/W1B2TG-1-1536x1024.jpg 1536w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2023\/09\/W1B2TG-1-375x250.jpg 375w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2023\/09\/W1B2TG-1-1600x1067.jpg 1600w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group entry--title-wrapper\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"entry--social-share\">\n  <ul>\n    <li><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/rethinkq.adp.com\/next-generation-of-payroll\/&#038;t=Fostering the next generation of payroll\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/themes\/rethink-quarterly\/img\/facebook.svg\" alt=\"Facebook logo - click to share this article on Facebook\"><\/a><\/li>\n    <li><a href=\"http:\/\/twitter.com\/share?text=Fostering the next generation of payroll&#038;url=https:\/\/rethinkq.adp.com\/next-generation-of-payroll\/\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/themes\/rethink-quarterly\/img\/twitter.svg\" alt=\"Twitter logo - click to share this article on Twitter\"><\/a><\/li>\n    <li><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Frethinkq.adp.com%2Fnext-generation-of-payroll%2F\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/themes\/rethink-quarterly\/img\/linkedin.svg\" alt=\"LinkedIn logo - click to share this article on Facebook\"><\/a><\/li>\n  <\/ul>\n<\/div>\n\n            <a class=\"entry--tag tag-style\" href=\"https:\/\/rethinkq.adp.com\/time-for-universal-basic-income\/\">Features<\/a>\n\n        \n  <h1 class=\"entry-title\">Fostering the next generation of payroll<\/h1>\n\n\n<p class=\"is-style-summary-style\">With Baby Boomers aging out of the workplace, payroll leaders have to foster the industry\u2019s up-and-comers.<\/p>\n<\/div><\/div>\n\n\n  <div class=\"entry--meta content-width\">\n           <p class=\"authors\">By\n                        <a href=\"https:\/\/rethinkq.adp.com\/author\/jenna-schnuer\/\">Jenna Schnuer<\/a>\n\n             \n         \n     <\/p>\n    \n  \n  <p>15 August 2023  <span class=\"desktop-only\">\u2014<\/span> <a href=\"https:\/\/rethinkq.adp.com\/issue-9-back-to-school\/\">Issue 9: Back to School<\/a> \n  <\/div><!-- .entry-meta -->\n\n<\/header><!-- .entry-header -->\n\t<div class=\"entry-content content-width\">\n\n\n\n<p>As the world\u2019s workplaces have started to adjust to the massive changes brought on by the pandemic, there\u2019s a new challenge confronting hiring managers: filling staffing and knowledge gaps left by retiring Baby Boomers.&nbsp;<\/p>\n\n\n\n<p>Although it\u2019s been a topic of discussion for several years now as older Boomers \u2014 born between 1946 and 1964 \u2014 began to retire, the issue is taking on new urgency as younger members of the cohort reach retirement age. In 2030, the youngest Boomers will be 66, creating shortages in leadership positions \u2014 and leaving more room for following generations to advance.&nbsp;<\/p>\n\n\n\n<p>While most companies discuss succession plans for C-suite roles early and often, hiring managers should think about <a href=\"https:\/\/rethinkq.adp.com\/payroll-talent-pipeline\/\">pipelines<\/a> for all essential roles, including in payroll. Payroll has long been the silent superhero of the work world; every employee of a company takes notice when that particular department is off its game.&nbsp;<\/p>\n\n\n\n<p>The great thing about hiring for payroll, though, is that anyone with good critical thinking skills and a desire to learn can grow into the role.<\/p>\n\n\n\n<p>\u201cThere are so many different roles within the payroll industry, and people who are in the payroll industry come from all sorts of backgrounds \u2014 for example, lawyers, scientists, media,\u201d says Melanie Pizzey, CEO of the London-based <a href=\"https:\/\/globalpayrollassociation.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Global Payroll Association<\/a> (GPA). \u201cPayroll is a complex industry, which is dynamic and pressurized but rewarding.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The trends ahead<\/h2>\n\n\n\n<p>Organizations around the world are already starting to see payroll shortages.&nbsp;<\/p>\n\n\n\n<p>ADP\u2019s <a href=\"https:\/\/www.adp.com\/resources\/articles-and-insights\/articles\/g\/global-payroll-survey.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Potential of payroll: Global payroll survey 2022<\/a> found that more than half (53%) of respondents said their payroll service had been affected by a shortage of payroll staff. And more than a third (37%) had seen more than 10% of their payroll professionals leave the business over the past few years.<\/p>\n\n\n\n<p>To fill those gaps, the diversity of talent and backgrounds could be a selling point for future generations of payroll leaders. The next generation of payroll specialists can expect to encounter more changes stemming from generative artificial intelligence, <a href=\"https:\/\/rethinkq.adp.com\/payroll-blockchain-cryptocurrencies\/\">cryptocurrencies and blockchain<\/a>, and big data.&nbsp;<\/p>\n\n\n\n<p>In the meantime, data-entry jobs \u2014 including payroll data entry \u2014 are on the way out, according to the World Economic Forum\u2019s <a href=\"https:\/\/www.weforum.org\/reports\/the-future-of-jobs-report-2023\/\" target=\"_blank\" rel=\"noreferrer noopener\">Future of Jobs 2023<\/a> report. Accounting, bookkeeping and payroll clerks are among the jobs expected to see the most disruption in the next five years, the report found. Globally, 29% of workers in this category may find themselves without jobs, with the figure growing to more than half in Austria, the Czech Republic and Turkey, and 70% in Saudi Arabia.<\/p>\n\n\n\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\"><strong><strong><strong><strong>Churn of accounting, bookkeeping and payroll clerks 2023-2027<\/strong><\/strong><\/strong><\/strong><\/h3>\n\n\n\n<div class=\"flourish-embed flourish-hierarchy\" data-src=\"visualisation\/14691860\"><script src=\"https:\/\/public.flourish.studio\/resources\/embed.js\"><\/script><\/div>\n<\/div><\/div>\n\n\n\n<p>But if handled properly, automation driven by machine learning can be a good thing, elevating the tasks performed by payroll professionals. \u201cThe payroll professional will need to upskill and be able to develop insights and tell stories with the vast data to which they have access,\u201d <a href=\"https:\/\/payroll.ca\/research-and-data\/the-future-of-payroll\" target=\"_blank\" rel=\"noreferrer noopener\">reports<\/a> Canada\u2019s National Payroll Institute (NPI). ADP\u2019s 2022 global payroll survey also found that businesses are looking to their payroll teams to provide analytics, compliance and data security. That will require strategic recruiting \u2014 and a healthy dose of self-promotion.&nbsp;<\/p>\n\n\n\n<p>\u201cThe payroll department is taken for granted, as it is only really noticed if something goes wrong,\u201d Pizzey says. \u201cI think the payroll industry really hasn&#8217;t promoted itself as a profession to join until the last couple of years.\u201d&nbsp;<\/p>\n\n\n\n<p>Anecdotally, the vast majority of payroll specialists come to the profession later in their careers, she adds.&nbsp;<\/p>\n\n\n\n<p>For Jennifer Collins, Microsoft\u2019s Senior Director of Global Payroll, emphasizing the positive impact of payroll can play a huge part in attracting new talent. \u201cAs payroll professionals, our mission is clear: We empower our employees through the accurate and timely delivery of pay,\u201d she says.&nbsp;<\/p>\n\n\n\n<p>However, that mission \u2014 and the ways in which payroll professionals strive to achieve it \u2014 isn\u2019t always communicated efficiently. \u201cPotential employees might think they understand what payroll does, based on viewing their payslips every period,\u201d she says. \u201cBut they don&#8217;t see all the fascinating and complex work that goes into making that payslip happen.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Career playgrounds&nbsp;<\/h2>\n\n\n\n<p>Employees are also rethinking the pathway to a rewarding career, and supporting this development can yield fruitful results, Collins says.&nbsp;<\/p>\n\n\n\n<p>\u201cEmployees no longer think of a \u2018career ladder.\u2019 At Microsoft, we talk of a \u2018career playground\u2019 instead,\u201d she says. \u201cNowadays, your career starts with finding a role that gives you the chance to explore your interests. Then you might move laterally, or go down a slide to gain new experience, and then swing up to new heights. Today, some of the most talented employees aren&#8217;t climbing ladders anymore; they&#8217;re defining success on their own terms.\u201d&nbsp;<\/p>\n\n\n\n<p>Providing employees with opportunities to explore their own \u201ccareer playgrounds\u201d will strengthen an organization\u2019s existing talent and provide appealing incentives for new recruits eager to stretch their wings.<\/p>\n\n\n\n<p>Continuing education programs, such as those offered by the GPA, NPI and the U.S.-based PayrollOrg, can help enable the transition. (The rebranded PayrollOrg launched this past spring to bring the American Payroll Association and the Global Payroll Management Institute together under one name.)&nbsp;<\/p>\n\n\n\n<p>Each organization offers in-person and online learning opportunities. In addition to web-based courses, PayrollOrg offers week-long certification courses at its Las Vegas-based Learning Center, and gives organizations the option to organize in-house training programs on-site. The GPA also offers a wide variety of training programs that detail country-specific compliance issues.&nbsp;<\/p>\n\n\n\n<p>Regardless of the training\u2019s format, financial and logistical support from employers is key to helping both new and existing employees succeed, Pizzey has found. \u201cThe most successful learners had support from their employers, who provided time for the students to learn there,\u201d she says. \u201cPeople who didn&#8217;t have support from their employers left the program or the industry.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Mentorship<\/h2>\n\n\n\n<p>Formal and informal mentorship also play a key role in nurturing payroll talent. For example, the GPA\u2019s \u201cPayroll is a Career\u201d campaign connects early-stage payroll professionals with experienced <a href=\"https:\/\/globalpayrollassociation.com\/pages\/mentors\" target=\"_blank\" rel=\"noreferrer noopener\">mentors<\/a> who specialize in the same areas. Its podcast <a href=\"https:\/\/globalpayrollassociation.com\/collections\/podcasts\" target=\"_blank\" rel=\"noreferrer noopener\">Women in Payroll<\/a>, co-hosted with ADP&#8217;s Graham Wylie, offers ideas and career inspiration for men and women alike. And of course, in-house mentorship and leadership are invaluable to helping payroll specialists upskill.&nbsp;<\/p>\n\n\n\n<p>Collins also advises payroll team leaders to proactively take the reins and consider the individual strengths and aspirations of existing employees, including how they can contribute to a \u201cpayroll dream team,\u201d as she calls it.&nbsp;<\/p>\n\n\n\n<p>\u201cAre you fully aware of the plans and aspirations of your current team members? You should be utilizing this data to inform your future promotion decisions, as current team members may be looking outside your organization for new career experiences or to build new skills,\u201d she says. Supporting employees\u2019 goals and interests should be a key part of a payroll leader\u2019s strategy.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2023\/08\/110A5083-1024x683.jpg\" alt=\"\" class=\"wp-image-2925\" srcset=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2023\/08\/110A5083-1024x683.jpg 1024w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2023\/08\/110A5083-300x200.jpg 300w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2023\/08\/110A5083-768x512.jpg 768w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2023\/08\/110A5083-1536x1024.jpg 1536w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2023\/08\/110A5083-375x250.jpg 375w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2023\/08\/110A5083-1600x1067.jpg 1600w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2023\/08\/110A5083.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Attending conferences like ADP ReThink is a good way to keep your skills up to date.<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Staying ahead of the curve&nbsp;<\/h2>\n\n\n\n<p>Payroll is, of course, not a stagnant field. One of the best ways to keep up with changes is through conferences, events, online discussions and webinars, and industry resource collections that allow employees to stay current.&nbsp;<\/p>\n\n\n\n<p>From organized workshops to more informal discussions at meals, or even just sharing a ride to or from the airport, conferences have long served as a key way to build skills during every level of a person\u2019s career.&nbsp;<\/p>\n\n\n\n<p>PayrollOrg\u2019s in-person conference roster includes the annual <a href=\"https:\/\/www.payrollcongress.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Payroll Congress<\/a>, the <a href=\"https:\/\/ebiz.payroll.org\/ebusiness\/Education\/ViewCourse.aspx?CourseID=4\" target=\"_blank\" rel=\"noreferrer noopener\">Educational Institutions Payroll Conference<\/a>, the <a href=\"https:\/\/ebiz.payroll.org\/ebusiness\/Education\/ViewCourse.aspx?CourseID=2\" target=\"_blank\" rel=\"noreferrer noopener\">Capital Summit<\/a>, and the <a href=\"https:\/\/ebiz.payroll.org\/ebusiness\/Education\/ViewCourse.aspx?CourseID=87\" target=\"_blank\" rel=\"noreferrer noopener\">Payroll Leaders Conference<\/a>. GPA\u2019s Payroll Summit takes place in the U.K. each spring, and ADP\u2019s <a href=\"https:\/\/rethink.adp.com\/\">ReThink<\/a> event is held in a new location, generally in Europe, early each year. NPI hosts a Canada-wide payroll <a href=\"https:\/\/conference.payroll.ca\/\" target=\"_blank\" rel=\"noreferrer noopener\">conference<\/a> each spring.<\/p>\n\n\n\n<p>Most payroll organizations also host live online events and offer free webinars for members. GPA offers a free <a href=\"https:\/\/globalpayrollassociation.com\/collections\/gpa-masterclass?v=1689584686571\" target=\"_blank\" rel=\"noreferrer noopener\">Masterclass video series<\/a> taught by experts, and PayrollOrg has an extensive library of <a href=\"https:\/\/www.payroll.org\/product-finder?searchWithin=free&amp;it=product&amp;delivery_methods=1%7CWebinar,1%7CWebinar%20On%20Demand\" target=\"_blank\" rel=\"noreferrer noopener\">on-demand webinars<\/a> for its members. Canada\u2019s <a href=\"https:\/\/payroll.ca\/events\/?type=Webinar\" target=\"_blank\" rel=\"noreferrer noopener\">NPI<\/a> also regularly hosts webinars and other continuing education events. The associations also provide online libraries of free and paid publications.&nbsp;<\/p>\n\n\n\n<p>As the world of work continues to experience wave after wave of upheaval, one thing is certain: payroll professionals have a vital role to play \u2014 and more resources than ever to help the next generation meet the moment.&nbsp;<\/p>\n\n\n<div class=\"block--author\">      <div class=\"block-author__inner\">\n        <div class=\"author--image\">\n                      <a href=\"https:\/\/rethinkq.adp.com\/author\/jenna-schnuer\/\"><img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2023\/05\/Jenna_Schnuer-298x305.jpg\" alt=\"\" \/><\/a>\n                  <\/div>\n        <div class=\"author--info\">\n                      <a href=\"https:\/\/rethinkq.adp.com\/author\/jenna-schnuer\/\" class=\"author--name\">Jenna Schnuer<\/a>\n\n          \n          <p><span style=\"font-weight: 400;\">Anchorage, Alaska-based Jenna Schnuer writes about business, science, travel, and whatever else interests her along the day. Her work has appeared in the New York Times, National Geographic, Fortune and other outlets. Her first job was as a bookseller in a now-defunct chain bookstore.\u00a0<\/span><\/p>\n          <div class=\"block--author-social\"><ul class=\"author--socials\"><li><a href=\"https:\/\/twitter.com\/JennaSchnuer\" title=\"Twitter\" target=\"_blank\"><i class=\"fab fa-twitter-square\"><\/i><\/a><\/li><li><a href=\"https:\/\/jennaschnuer.typepad.com\/writer\/\" title=\"Author Website\" target=\"_blank\"><i class=\"fas fa-globe\"><\/i><\/a><\/li><\/ul><\/div>\n        <\/div>\n      <\/div>\n       <\/div>\n\n<div class=\"block--recommended-content alignwide is-style-bg-adp-tan\"><div class=\"block-recommended-content__inner\">\n\n<h2 class=\"wp-block-heading\">Read more<\/h2>\n\n\n<div class=\"block--article-pushpoint pushpoint__small\">      <div class=\"block-article-pushpoint__inner\">\n        <a href=\"https:\/\/rethinkq.adp.com\/editor-note-never-stop-learning\/\">\n        <div class=\"pushpoint--image\">\n          <img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2023\/08\/RX86A6-1084x576.jpg\" alt=\"\" \/>\n        <\/div>\n        <div class=\"pushpoint--info\">\n                    <span class=\"pushpoint--title\">Never stop learning<\/span>\n          <p>Being curious about the world around you is the first step towards a lifetime of learning. \n<\/p>        <\/div>\n      <\/a><\/div> <\/div>\n\n<div class=\"block--article-pushpoint pushpoint__small\">      <div class=\"block-article-pushpoint__inner\">\n        <a href=\"https:\/\/rethinkq.adp.com\/future-proof-world-workforce\/\">\n        <div class=\"pushpoint--image\">\n          <img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2023\/08\/iStock-1347116065-1084x576.jpg\" alt=\"\" \/>\n        <\/div>\n        <div class=\"pushpoint--info\">\n                    <span class=\"pushpoint--title\">How employers can future-proof the world\u2019s workforce\u00a0<\/span>\n          <p>Reskilling and upskilling is top-of-mind for everyone in the age of AI. But how should it be done, and who should pay for it?\n<\/p>        <\/div>\n      <\/a><\/div> <\/div>\n\n<div class=\"block--article-pushpoint pushpoint__small\">      <div class=\"block-article-pushpoint__inner\">\n        <a href=\"https:\/\/rethinkq.adp.com\/debate-payroll-certifications\/\">\n        <div class=\"pushpoint--image\">\n          <img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2023\/08\/2J5WA2J-1-1084x576.jpg\" alt=\"\" \/>\n        <\/div>\n        <div class=\"pushpoint--info\">\n                    <span class=\"pushpoint--title\">How important are payroll certifications?<\/span>\n          <p>Two experts debate whether payroll certifications are necessary or whether on-the-job training is equally effective.<\/p>        <\/div>\n      <\/a><\/div> <\/div>\n<\/div><\/div>\n\n\n<section class=\"wp-block-group alignfull section--sign-up has-background\" style=\"background-color:#7967ae\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center is-style-default has-white-color has-text-color has-large-font-size\"><a href=\"\/sign-up\/\">Sign up<\/a> to keep up to date with ReThink Q.<\/p>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>With Baby Boomers aging out of the workplace, payroll leaders have to foster the industry\u2019s up-and-comers.<\/p>\n","protected":false},"author":1,"featured_media":2962,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"footnotes":""},"categories":[116],"tags":[375,392,390,391,352,389],"coauthors":[319],"class_list":["post-2923","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-features","tag-ai","tag-continuing-education","tag-payroll-talent","tag-recruitment","tag-training","tag-upskilling","issue-issue-9-back-to-school"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - 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