{"id":3522,"date":"2024-07-01T20:32:16","date_gmt":"2024-07-01T19:32:16","guid":{"rendered":"https:\/\/rethinkq.adp.com\/?p=3522"},"modified":"2024-09-06T11:09:38","modified_gmt":"2024-09-06T10:09:38","slug":"hr-approach-combat-job-scams","status":"publish","type":"post","link":"https:\/\/rethinkq.adp.com\/hr-approach-combat-job-scams\/","title":{"rendered":"A proactive HR approach to combating job scams"},"content":{"rendered":"\n<header class=\"entry-header bg-adp-tan block--article-header alignfull block--article-header anchor-top\" >\n\n  \n\n<figure class=\"wp-block-image size-full entry--image\"><img decoding=\"async\" width=\"1920\" height=\"1013\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/05\/getty-images-SCP4REzRtrA-unsplash-1.jpg\" alt=\"\" class=\"wp-image-3736\" srcset=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/05\/getty-images-SCP4REzRtrA-unsplash-1.jpg 1920w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/05\/getty-images-SCP4REzRtrA-unsplash-1-300x158.jpg 300w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/05\/getty-images-SCP4REzRtrA-unsplash-1-1024x540.jpg 1024w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/05\/getty-images-SCP4REzRtrA-unsplash-1-768x405.jpg 768w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/05\/getty-images-SCP4REzRtrA-unsplash-1-50x26.jpg 50w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/05\/getty-images-SCP4REzRtrA-unsplash-1-1600x844.jpg 1600w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/05\/getty-images-SCP4REzRtrA-unsplash-1-1536x810.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group entry--title-wrapper\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"entry--social-share\">\n  <ul>\n    <li><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/rethinkq.adp.com\/hr-approach-combat-job-scams\/&#038;t=A proactive HR approach to combating job scams\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/themes\/rethink-quarterly\/img\/facebook.svg\" alt=\"Facebook logo - click to share this article on Facebook\"><\/a><\/li>\n    <li><a href=\"http:\/\/twitter.com\/share?text=A proactive HR approach to combating job scams&#038;url=https:\/\/rethinkq.adp.com\/hr-approach-combat-job-scams\/\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/themes\/rethink-quarterly\/img\/twitter.svg\" alt=\"Twitter logo - click to share this article on Twitter\"><\/a><\/li>\n    <li><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Frethinkq.adp.com%2Fhr-approach-combat-job-scams%2F\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/themes\/rethink-quarterly\/img\/linkedin.svg\" alt=\"LinkedIn logo - click to share this article on Facebook\"><\/a><\/li>\n  <\/ul>\n<\/div>\n\n          <span class=\"entry--tag tag-style\">Thought leadership<\/span>\n    \n  <h1 class=\"entry-title\">A proactive HR approach to combating job scams<\/h1>\n\n\n<p class=\"is-style-summary-style\">Amid a cost-of-living crisis, desperate job seekers are falling victim to employment scams. Here\u2019s how HR and payroll can help protect their companies.<\/p>\n<\/div><\/div>\n\n\n  <div class=\"entry--meta content-width\">\n           <p class=\"authors\">By\n                        <a href=\"https:\/\/rethinkq.adp.com\/author\/marylou-costa\/\">MaryLou Costa<\/a>\n\n             \n         \n     <\/p>\n    \n  \n  <p>1 July 2024  <span class=\"desktop-only\">\u2014<\/span> <a href=\"https:\/\/rethinkq.adp.com\/issue-12-resilience\/\">Issue 12: Resilience<\/a> \n  <\/div><!-- .entry-meta -->\n\n<\/header><!-- .entry-header -->\n\t<div class=\"entry-content content-width\">\n\n\n\n<p>When a UX designer <a href=\"https:\/\/www.linkedin.com\/feed\/update\/urn:li:activity:6965366767665774592\/?updateEntityUrn=urn%3Ali%3Afs_updateV2%3A%28urn%3Ali%3Aactivity%3A6965366767665774592%2CFEED_DETAIL%2CEMPTY%2CDEFAULT%2Cfalse%29\" target=\"_blank\" rel=\"noreferrer noopener\">posted<\/a> about the fraudulent job offer she received from a cybersecurity company last year, her story went viral. The &#8220;hiring manager&#8221; had instructed her to link her personal credit card to the company\u2019s bank account and purchase an iPhone and Apple Watch to send the company so its IT team could add branding and security software. When the designer started feeling weird about the situation, she called the main company phone line and discovered the job offer was fake.<\/p>\n\n\n\n<p>Nearly 4,000 commented on her LinkedIn post, with some questioning how she didn\u2019t spot the red flags, others sharing their own experiences around scams, and still others congratulating her for raising awareness about how easy it is to fall prey to a job scam.<\/p>\n\n\n\n<p>In the U.S., the <a href=\"https:\/\/www.shrm.org\/topics-tools\/news\/talent-acquisition\/beware-fake-job-scams\" target=\"_blank\" rel=\"noreferrer noopener\">Federal Trade Commission<\/a> reported 77,612 claims of fraudulent business and job opportunities during the first three quarters of 2023 \u2014 with $337.8 million in losses. In Australia, the cost-of-living crisis <a href=\"https:\/\/theconversation.com\/job-scams-are-on-the-rise-what-are-they-and-how-can-you-protect-yourself-228996#:~:text=Scammers%20are%20continuously%20refining%20their,compared%20to%20the%20year%20before.\" target=\"_blank\" rel=\"noreferrer noopener\">contributed <\/a>to a 150% spike in job scams last year, and in the U.K., 30% of residents have experienced some kind of employment scam, according to the communications regulator <a href=\"https:\/\/www.ofcom.org.uk\/__data\/assets\/pdf_file\/0025\/255409\/online-scams-and-fraud-summary-report.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Ofcom<\/a>.&nbsp;<\/p>\n\n\n\n<p>While the media narrative tends to be focused on the victim\u2019s experience of job scams, the phenomenon has also put HR departments in the firing line, emphasizing the need to protect not just candidates but their company brand \u2014 and even their own employees.<\/p>\n\n\n\n<p>Simone Piana, ADP\u2019s VP of Talent Acquisition, says this kind of job scam has existed for years but has really taken off since the pandemic spurred more remote working arrangements. \u201cAnd the rise of new technologies is helping those criminals to be even more effective,\u201d he says. \u201cEverything is moving extremely fast.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Evolution of job scams&nbsp;<\/h2>\n\n\n\n<p>Cybersecurity expert James Bore has seen it all: Emails from \u201crecruiters\u201d offering well paid, flexible, remote work; fake texts from well-known brands publicizing roles within their teams; LinkedIn messages from foreign businesses looking to hire senior tech professionals.&nbsp;<\/p>\n\n\n\n<p>Bore, a London-based <a href=\"https:\/\/rethinkq.adp.com\/practical-cybersecurity-tips-for-payroll-departments\/\">cybersecurity<\/a> expert, actively tries to attract scammers to educate himself and his clients on the latest scam strategies. Since he started laying the bait over five years ago, contact has escalated to at least a few times a day. He has several burner phones and email addresses that he spreads around, and once they end up on phishing lists, he goes along with each scammer long enough to learn their MO.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>Everything is moving extremely fast.<\/p><cite>Simone Piana, ADP\u2019s VP of Talent Acquisition<\/cite><\/blockquote><\/figure>\n\n\n\n<p>While job scams now tend to play out on messaging apps, the narrative and goals are largely the same as ever: Victims are offered a fake job, but only if they hand over some money to access equally bogus tasks, training or equipment. Other scams include asking applicants to leave fake online reviews, or even handle financial transactions akin to money laundering.<\/p>\n\n\n\n<p>This is where Bore bows out. But those who don\u2019t have Bore\u2019s knowledge might not escape so easily, especially when scammers are impersonating big employers.<\/p>\n\n\n\n<p>\u201cThe payment request might start at \u00a310, then go up to a few hundred, and I know people who have lost thousands on these scams,\u201d he says. \u201cYou think it must be genuine and it\u2019s just part of the checks and validations they need to do. For the scammers, it\u2019s how they make their living.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Implementing an anti-scam strategy&nbsp;<\/h2>\n\n\n\n<p>Anti-job scam strategies need to have both a reactive and a proactive component, says Tina Rahman, founder and director of the London-based HR consultancy HR Habitat.<\/p>\n\n\n\n<p>It\u2019s essential to issue reactive statements explaining that fraudulent job postings have hijacked a brand name, Rahman says. But with <a href=\"https:\/\/www.zdnet.com\/home-and-office\/work-life\/job-scams-are-getting-sophisticated-heres-how-to-protect-yourself\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI chatbots<\/a> making it easier than ever for scammers to create bogus listings, as a form of due diligence, HR teams also need to regularly perform proactive searches for job scams in their company name.&nbsp;<\/p>\n\n\n\n<p>In the meantime, HR teams need to make their companies\u2019 recruitment policies public so everyone knows what to expect when they are interacting with the real business, allowing targets to identify discrepancies in a job scam, Rahman says.&nbsp;<\/p>\n\n\n\n<p>\u201cWe&#8217;re not seeing this enough,\u201d she says. \u201cImagine applying for a job, and you&#8217;re faced with a con artist. It&#8217;s almost too easy, because the agenda is to get this person in and get what you need from them. So making public the proper selection process policy lets candidates know what an authentic process looks like.\u201d<\/p>\n\n\n<div class=\"block--sidebar bg-adp-navy alignright\"><div class=\"block--sidebar__inner\">\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-93983891cf67465fd645867e732bb8b5\" style=\"font-size:28px\">After a major malware attack and cybersecurity incident, Mondel\u0113z decided to invest in <a href=\"https:\/\/uk.adp.com\/resources\/what-others-say\/testimonials\/m\/mondelez.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">ADP global payroll<\/a>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"540\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/03\/adp-logo-1024x540.png\" alt=\"\" class=\"wp-image-3433\" style=\"width:50px\" srcset=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/03\/adp-logo-1024x540.png 1024w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/03\/adp-logo-300x158.png 300w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/03\/adp-logo-768x405.png 768w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/03\/adp-logo-50x26.png 50w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/03\/adp-logo.png 1238w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n<\/div><\/div>\n\n\n<p>The policy should include a list of platforms and partners where the company posts job ads, so potential victims don\u2019t engage with <a href=\"https:\/\/rethinkq.adp.com\/bec-scams-billions\/\">scammers<\/a> using personal communication platforms such as social media or messaging apps. HR should also share the genuine email addresses that their communications will come from, include the correct websites to upload applications, and outline the steps that the real process entails.&nbsp;<\/p>\n\n\n\n<p>But such a rigorous approach is not yet commonplace, Rahman says. HR should be leading the charge. \u201c[Job scams] are impossible to deal with, or respond to, if there are not proper HR practices in place,\u201d she says.<\/p>\n\n\n\n<p>Employers may also need to start going above and beyond even this level of attention by also providing business scam awareness training to their staff that would help them recognize the signs of a scam, such as generic email addresses, requests for money, and pressure to hand it over. This, says Rahman, would prevent the fallout affecting not just an employee personally, but the wider company too.<\/p>\n\n\n\n<p>This is especially important for large companies handling sensitive data. Cybersecurity awareness training for associates interacting with external people, including job candidates, needs to be ongoing.<\/p>\n\n\n\n<p>\u201cIn making sure ADP and our clients are safe, we are paying a lot of attention to <a href=\"https:\/\/www.adp.com\/about-adp\/data-security.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">these issues<\/a>,\u201d Piana says. \u201cEvery year, each of the more than 65,000 associates at ADP goes through mandatory compliance and anti-fraud training to help keep the company and data safe.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Fighting jobs scams<\/h2>\n\n\n\n<p>Job scams hurt everyone \u2014 job seekers and businesses alike.&nbsp;<\/p>\n\n\n\n<p>\u201cPeople have lost thousands on these things,\u201d Bore says. \u201cOnce you&#8217;ve paid that small bit upfront, it&#8217;s much easier to justify paying more and more, because it\u2019s hard to admit when you\u2019re wrong, and people convince themselves they need to pay for the next validation or check to get to the next level of the process.\u201d&nbsp;<\/p>\n\n\n\n<p>Unfortunately, there\u2019s often little victims can do to recoup their losses \u2014 even when the companies that were impersonated try to help. \u201cWe reassure victims that it doesn&#8217;t mean they&#8217;re stupid, and that they shouldn\u2019t feel ashamed, because you are more likely to have money stolen from you by fraud than any other form of theft,\u201d says Bore.&nbsp;<\/p>\n\n\n\n<p>Companies that take a strong, proactive approach protect potential victims and differentiate themselves as so-called \u201cemployers of choice,\u201d Rahman says. Organizations that respond well in a crisis attract the best talent and partners.&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p>\u201cSuppliers and partners want to work with them,\u201d she says. \u201cI&#8217;ve worked with businesses where they&#8217;ve been pitching for clients, and within their pitch, they&#8217;ve mentioned their approach to job scams to show how they&#8217;re looking at the economic disasters happening right now \u2014 and how they respond to them.\u201d<\/p>\n\n\n<div class=\"block--author\">      <div class=\"block-author__inner\">\n        <div class=\"author--image\">\n                      <a href=\"https:\/\/rethinkq.adp.com\/author\/marylou-costa\/\"><img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/02\/maryloucosta-298x305.jpg\" alt=\"\" \/><\/a>\n                  <\/div>\n        <div class=\"author--info\">\n                      <a href=\"https:\/\/rethinkq.adp.com\/author\/marylou-costa\/\" class=\"author--name\">MaryLou Costa<\/a>\n\n          \n          <p>MaryLou Costa is a freelance journalist covering the future of work, workplace gender equality, sustainability, innovation, startups, parenting, women\u2019s health, mental health and travel. Her work has featured in Fast Company, BBC, Insider, Sifted, Stylist, Women\u2019s Health, Refinery29, WorkLife and others.<\/p>\n          <div class=\"block--author-social\"><ul class=\"author--socials\"><li><a href=\"https:\/\/www.linkedin.com\/in\/marylou-costa-72523714\/\" title=\"LinkedIn\" target=\"_blank\"><i class=\"fab fa-linkedin\"><\/i><\/a><\/li><\/ul><\/div>\n        <\/div>\n      <\/div>\n       <\/div>\n\n<div class=\"block--recommended-content alignwide is-style-bg-adp-tan\"><div class=\"block-recommended-content__inner\">\n\n<h2 class=\"wp-block-heading\">Read more<\/h2>\n\n\n<div class=\"block--article-pushpoint pushpoint__small\">      <div class=\"block-article-pushpoint__inner\">\n        <a href=\"https:\/\/rethinkq.adp.com\/payroll-talent-pipeline\/\">\n        <div class=\"pushpoint--image\">\n          <img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2022\/09\/2J97K4J-1084x576.jpg\" alt=\"\" \/>\n        <\/div>\n        <div class=\"pushpoint--info\">\n                    <span class=\"pushpoint--title\">Building a strong payroll talent pipeline<\/span>\n          <p>Why attracting, engaging and retaining payroll talent should be your company\u2019s top priority in 2022. <\/p>        <\/div>\n      <\/a><\/div> <\/div>\n\n<div class=\"block--article-pushpoint pushpoint__small\">      <div class=\"block-article-pushpoint__inner\">\n        <a href=\"https:\/\/rethinkq.adp.com\/bonuses-around-the-world\/\">\n        <div class=\"pushpoint--image\">\n          <img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2023\/11\/2k143yy-1084x576.jpg\" alt=\"\" \/>\n        <\/div>\n        <div class=\"pushpoint--info\">\n                    <span class=\"pushpoint--title\">The 13th: Bonuses around the world<\/span>\n          <p>In some countries, workers are accustomed to a 13th month of pay (or even a 14th) as a bonus. What does that mean for payroll? <\/p>        <\/div>\n      <\/a><\/div> <\/div>\n\n<div class=\"block--article-pushpoint pushpoint__small\">      <div class=\"block-article-pushpoint__inner\">\n        <a href=\"https:\/\/rethinkq.adp.com\/big-pivots\/\">\n        <div class=\"pushpoint--image\">\n          <img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/big-pivot-1084x576.png\" alt=\"\" \/>\n        <\/div>\n        <div class=\"pushpoint--info\">\n                    <span class=\"pushpoint--title\">Big Pivots<\/span>\n          <p>Following Covid-19, workers around the world have been reconfiguring their careers as part of the \u201cgreat reshuffle.\u201d We\u2019ve asked four of these people to share what it\u2019s like to take the leap into an entirely new industry.<\/p>        <\/div>\n      <\/a><\/div> <\/div>\n<\/div><\/div>\n\n\n<section class=\"wp-block-group alignfull section--sign-up has-background\" style=\"background-color:#7967ae\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center is-style-default has-white-color has-text-color has-large-font-size\"><a href=\"\/sign-up\/\">Sign up<\/a> to keep up to date with ReThink Q.<\/p>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Amid a cost-of-living crisis, desperate job seekers are falling victim to employment scams. Here\u2019s how HR and payroll can help protect their companies.<\/p>\n","protected":false},"author":1,"featured_media":3736,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"footnotes":""},"categories":[115],"tags":[311,179,247,180],"coauthors":[451],"class_list":["post-3522","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-thought-leadership","tag-cybercrime","tag-cybersecurity","tag-hr","tag-scams","issue-issue-12-resilience"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>A proactive HR approach to combating job scams - ADP ReThink Q<\/title>\n<meta name=\"description\" content=\"Amid a cost-of-living crisis, desperate job seekers are falling victim to employment scams. 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