{"id":3600,"date":"2024-07-01T15:40:33","date_gmt":"2024-07-01T14:40:33","guid":{"rendered":"https:\/\/rethinkq.adp.com\/?p=3600"},"modified":"2024-09-03T10:03:52","modified_gmt":"2024-09-03T09:03:52","slug":"big-pivots","status":"publish","type":"post","link":"https:\/\/rethinkq.adp.com\/big-pivots\/","title":{"rendered":"Big Pivots"},"content":{"rendered":"\n<header class=\"entry-header bg-adp-tan block--article-header alignfull block--article-header anchor-top\" >\n\n  \n\n<figure class=\"wp-block-image size-full entry--image\"><img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/big-pivot.png\" alt=\"\" class=\"wp-image-3601\" srcset=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/big-pivot.png 1920w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/big-pivot-300x169.png 300w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/big-pivot-1024x576.png 1024w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/big-pivot-768x432.png 768w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/big-pivot-50x28.png 50w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/big-pivot-1600x900.png 1600w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/big-pivot-1536x864.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group entry--title-wrapper\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"entry--social-share\">\n  <ul>\n    <li><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/rethinkq.adp.com\/big-pivots\/&#038;t=Big Pivots\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/themes\/rethink-quarterly\/img\/facebook.svg\" alt=\"Facebook logo - click to share this article on Facebook\"><\/a><\/li>\n    <li><a href=\"http:\/\/twitter.com\/share?text=Big Pivots&#038;url=https:\/\/rethinkq.adp.com\/big-pivots\/\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/themes\/rethink-quarterly\/img\/twitter.svg\" alt=\"Twitter logo - click to share this article on Twitter\"><\/a><\/li>\n    <li><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Frethinkq.adp.com%2Fbig-pivots%2F\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/themes\/rethink-quarterly\/img\/linkedin.svg\" alt=\"LinkedIn logo - click to share this article on Facebook\"><\/a><\/li>\n  <\/ul>\n<\/div>\n\n            <a class=\"entry--tag tag-style\" href=\"https:\/\/rethinkq.adp.com\/time-for-universal-basic-income\/\">Features<\/a>\n\n        \n  <h1 class=\"entry-title\">Big Pivots<\/h1>\n\n\n<p class=\"is-style-summary-style\">Following Covid-19, workers around the world have been reconfiguring their careers as part of the \u201cgreat reshuffle.\u201d We\u2019ve asked four of these people to share what it\u2019s like to take the leap into an entirely new industry.<\/p>\n<\/div><\/div>\n\n\n  <div class=\"entry--meta content-width\">\n           <p class=\"authors\">By\n                        <a href=\"https:\/\/rethinkq.adp.com\/author\/chloe-thrussell\/\">Chloe Thrussell<\/a>\n\n             \n         \n     <\/p>\n    \n  \n  <p>1 July 2024  <span class=\"desktop-only\">\u2014<\/span> <a href=\"https:\/\/rethinkq.adp.com\/issue-12-resilience\/\">Issue 12: Resilience<\/a> \n  <\/div><!-- .entry-meta -->\n\n<\/header><!-- .entry-header -->\n\t<div class=\"entry-content content-width\">\n\n\n\n<p>In 2022, at the height of the \u201cgreat resignation\u201d or \u201cgreat reshuffle,\u201d a record 4.5 million U.S. workers \u2014 about <a href=\"https:\/\/www.weforum.org\/agenda\/2022\/02\/great-reshuffle-jobs-market-resignation\" target=\"_blank\" rel=\"noreferrer noopener\">3%<\/a> of the workforce \u2014 quit their jobs each month.&nbsp;<\/p>\n\n\n\n<p>In India, as many as <a href=\"https:\/\/www.businesstoday.in\/jobs\/story\/great-resignation-never-ended-in-india-set-to-continue-in-2023-michael-page-study-381639-2023-05-17\" target=\"_blank\" rel=\"noreferrer noopener\">23%<\/a> of employees switched to new jobs in 2022, compared to 10% in 2019. The figure was similar in China, with <a href=\"https:\/\/economictimes.indiatimes.com\/news\/international\/world-news\/chinas-youth-spark-a-resignation-party-revolution-amid-economic-discontent\/articleshow\/104213842.cms?from=mdr\" target=\"_blank\" rel=\"noreferrer noopener\">28%<\/a> of surveyed employees having resigned that year.&nbsp;<\/p>\n\n\n\n<p>Similarly, in the Netherlands, <a href=\"https:\/\/www.lepaya.com\/blog\/the-great-resignation-europe\" target=\"_blank\" rel=\"noreferrer noopener\">19.5%<\/a> of the employed labor force started a new job in 2022. And the national &#8220;quit&#8221; rate in Australia was the highest it had been in a decade, at <a href=\"https:\/\/www.mbanews.com.au\/evidence-of-great-resignation-emerges-as-quit-rate-hits-10-year-high\" target=\"_blank\" rel=\"noreferrer noopener\">9.5%<\/a>, according to the Australian Bureau of Statistics.&nbsp;<\/p>\n\n\n\n<p>And it seems this pandemic-era trend is continuing: New <a href=\"https:\/\/news.microsoft.com\/en-cee\/2024\/05\/13\/microsoft-and-linkedin-released-2024-work-trend-index-three-out-of-four-people-use-ai-at-work\/\" target=\"_blank\" rel=\"noreferrer noopener\">research<\/a> from Microsoft and LinkedIn predicts that even more people plan to leave their jobs in 2024. Nearly half (46%) of professionals surveyed around the world said they\u2019re considering quitting in the next year \u2014 even more than the 40% who said the same thing in 2021, ahead of the \u201cgreat resignation.\u201d<\/p>\n\n\n\n<p>Just as in 2022 \u2014 when <a href=\"https:\/\/www.pewresearch.org\/short-reads\/2022\/03\/09\/majority-of-workers-who-quit-a-job-in-2021-cite-low-pay-no-opportunities-for-advancement-feeling-disrespected\/\" target=\"_blank\" rel=\"noreferrer noopener\">53%<\/a> of those quitting chose to go into a new industry \u2014 a significant portion of workers leaving roles today are actually making big pivots into entirely new careers.&nbsp;&nbsp;<\/p>\n\n\n\n<p>But what\u2019s leading these changes? A <a href=\"https:\/\/www.cipd.org\/globalassets\/media\/knowledge\/knowledge-hub\/reports\/2023-pdfs\/2023-flexible-hybrid-working-practices-report-8392.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">2023 report<\/a> from the Chartered Institute of Personnel and Development (CIPD) found a lack of flexible working arrangements as a key reason employees left a job in the previous year. In the U.K., around 4 million people changed careers in 2022-23 due to a lack of flexibility at work, while an estimated 2 million left a job for the same reason.<\/p>\n\n\n\n<p>But disengagement has also been another key factor. Gallup&#8217;s 2024 State of the Global Workplace report identified a global <a href=\"https:\/\/www.adp.com\/resources\/articles-and-insights\/articles\/e\/employee-engagement.aspx?referrer=%7B06D08BBB-CC59-43FB-8006-7106E2740D75%7D\" target=\"_blank\" rel=\"noreferrer noopener\">employee engagement<\/a> rate of just <a href=\"https:\/\/www.gallup.com\/workplace\/349484\/state-of-the-global-workplace.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">23%<\/a>. And disengagement is very costly: teams with low engagement typically experience turnover rates that are <a href=\"https:\/\/www.gallup.com\/workplace\/351545\/great-resignation-really-great-discontent.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">up to 43%<\/a> above highly engaged teams \u2014 and replacing these workers can cost up to two times the employee\u2019s annual salary.&nbsp;<\/p>\n\n\n\n<p>One of the main drivers of the \u201cgreat reshuffle\u201d was high levels of burnout. This is a problem globally, with <a href=\"https:\/\/www.microsoft.com\/en-us\/worklab\/work-trend-index\/hybrid-work-is-just-work?wt.mc_id=AID_M365Worklab_Corp_HQ_Charter\" target=\"_blank\" rel=\"noreferrer noopener\">48%<\/a> of employees reporting burnout at work. Covid-19 has radically changed what people want out of their work \u2014 whether it\u2019s more work-life flexibility, better compensation, improved wellbeing or greater purpose.<\/p>\n\n\n\n<p>Despite the risks, these reasons continue to inspire workers to take big leaps. The ReThink Quarterly found career changers around the world to learn more about the impact big pivots have had on their lives.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/118796_0-1024x683.jpg\" alt=\"\" class=\"wp-image-3602\" srcset=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/118796_0-1024x683.jpg 1024w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/118796_0-300x200.jpg 300w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/118796_0-768x512.jpg 768w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/118796_0-50x33.jpg 50w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/118796_0-1536x1024.jpg 1536w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/118796_0-375x250.jpg 375w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/118796_0.jpg 1566w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"tag-style\">Thailand<\/p>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">From pilot to deep-fried dough entrepreneur<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">By Jitsiree Thongnoi<\/h3>\n\n\n<div class=\"block--sidebar bg-adp-purple alignright\"><div class=\"block--sidebar__inner\">\n\n<h2 class=\"wp-block-heading\">Thailand<\/h2>\n\n\n\n<p><strong>Population<\/strong>: 71.7 million (2022)<br><strong>Labor force participation<\/strong>: 67.5% (2022)<br><strong>Unemployment rate<\/strong>: 0.9% (2022)<br><strong>Average monthly earnings<\/strong>: 16,385 Thai baht (THB, $445)<br><strong>Monthly minimum wage<\/strong>: THB 8,710 ($237)<\/p>\n\n\n\n<p>Sources: World Bank, ILO<\/p>\n\n<\/div><\/div>\n\n\n<p>During the pandemic, when airplanes were grounded and global travel came to a halt, Thai pilot Natthorn Laehkwan, 42, found himself looking for a new source of income. He set up a new business selling Pa Thong Ko, a type of deep-fried dough that is one of Thailand\u2019s most popular street food items.&nbsp;<\/p>\n\n\n\n<p>Located on a Bangkok roadside, Laehkwan named his food stall &#8220;Goh Nuk Bin.&#8221; Goh is short for Pa Thong Ko and Nuk Bin means pilot in Thai.<\/p>\n\n\n\n<p>Some customers were perplexed. \u201cAre you a pilot?\u201d they asked. When he answered in the affirmative, they said, \u201cYou don\u2019t look like one. Why are you doing this?\u201d<\/p>\n\n\n\n<p>In Thailand, many people consider aviation jobs far more glamorous than the day-to-day hustle of a street vendor.&nbsp;<\/p>\n\n\n\n<p>But Covid-19 was a crisis unlike any other. By the time he was grounded for the ninth month  Laehkwan\u2019s savings were running out.<\/p>\n\n\n\n<p>\u201cEveryone thought that being a pilot was the most stable job in the world \u2014 and it was well-paid,\u201d Laehkwan says. \u201cBut during Covid we had a meeting at the airline headquarters to discuss the situation. At the time, I was certain I would lose my job. Even my supervisor was crying.\u201d<\/p>\n\n\n\n<p>Laehkwan\u2019s love for Pa Thong Ko started when he began cooking them for his mother.&nbsp;<\/p>\n\n\n\n<p>\u201cI didn&#8217;t think of starting this business before Covid because I was satisfied with what I did,\u201d Laehkwan says. \u201cI started the business because I thought I was going to lose my job.\u201d<\/p>\n\n\n\n<p>Customers responded to the new venture. They loved Laehkwan\u2019s hot, comforting Pa Thong Ko and his original flavors of dipping sauce: Pandan, Thai tea, purple yam and condensed milk \u2014 all Laehkwan\u2019s own recipes.<\/p>\n\n\n\n<p>Two months after Laehkwan started selling Pa Thong Ko at his stall, the airline called him back to work. But those few months were all the pilot needed to put into place a logistics plan and franchise model. His business has grown ever since.<\/p>\n\n\n\n<p>\u201cI never really thought my Pa Thong Ko stall could turn into a fully fledged business, but people liked it and asked to be a franchisee, so I saw the way for it to grow,\u201d Laehkwan says.&nbsp;<\/p>\n\n\n\n<p>Today there are more than 60 Goh Nuk Bin franchise branches around Thailand. Laehkwan runs about four of his own Goh Nuk Bin shops, with two more scheduled to open in the coming months. He is also planning to add more items to the menu.<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>You have to let go of your ego and fear.<\/p><\/blockquote><\/figure>\n\n\n\n<p>Alongside this success, Laehkwan still flies around the world as a pilot, spending only a few days each month in his hometown of Bangkok. He earns 1 million Thai baht (THB, $27,315) per month from Pa Thong Ko and more than THB 200,000 ($5,463) per month as a pilot. But whether it\u2019s flying or frying dough, he is equally passionate about both jobs and considers himself lucky.&nbsp;<\/p>\n\n\n\n<p>\u201cMy favorite part of being a pilot is that I get to travel all over the world, seeing different cultures,\u201d Laehkwan says. \u201cMy favorite part of having my own business is creating jobs and helping others in society.\u201d<\/p>\n\n\n\n<p>Laehkwan holds a degree in medical sciences and worked in that field for two years before beginning in aviation as an air steward. After four years, at the age of 30, he obtained his pilot certificate and has served in the role ever since.<\/p>\n\n\n\n<p>His relentless pursuit of new skills may have come to define his professional growth, but to him, resilience means nothing without a fair amount of humility.<\/p>\n\n\n\n<p>\u201cYou have to let go of your ego and fear,\u201d Laehkwan says. \u201cYou have to learn new things. Don\u2019t ever stay comfortably where you are. Don\u2019t ever stop improving yourself. Remember, the only certainty is uncertainty.\u201d<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/P1030611-1024x768.jpg\" alt=\"\" class=\"wp-image-3603\" srcset=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/P1030611-1024x768.jpg 1024w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/P1030611-300x225.jpg 300w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/P1030611-768x576.jpg 768w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/P1030611-50x38.jpg 50w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/P1030611-1600x1200.jpg 1600w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/P1030611-1536x1152.jpg 1536w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/P1030611.jpg 2000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"tag-style\">Canada<\/p>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">From elementary school teacher to sales enablement specialist<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">By Tobin Ng<\/h3>\n\n\n<div class=\"block--sidebar bg-adp-purple alignright\"><div class=\"block--sidebar__inner\">\n\n<h2 class=\"wp-block-heading\">Canada<\/h2>\n\n\n\n<p><strong>Population<\/strong>: 38.9 million (2022)<br><strong>Labor force participation<\/strong>: 65.6% (2023)<br><strong>Unemployment rate<\/strong>: 5.4% (2023)<br><strong>Average monthly earnings<\/strong>:  5,339 Canadian dollars (CAD, $3,886)<br><strong>Monthly minimum wage<\/strong>: CAD 2,470 ($1,798)<\/p>\n\n\n\n<p>Sources: World Bank, ILO<\/p>\n\n<\/div><\/div>\n\n\n<p>Gillian White is no stranger to big career moves. <\/p>\n\n\n\n<p>\u201cI have had seven jobs in the last seven years,\u201d says the sales specialist with a laugh. White lives in the quaint town of Almonte, Ontario, working remotely to support the sales team of a software company. But before that, she spent years as an elementary school teacher. &nbsp;<\/p>\n\n\n\n<p>She earned concurrent bachelor\u2019s degrees in English and education, and, after graduating in 1999, decided to teach abroad. She spent three years in Berlin and two in Quito, the capital of Ecuador.<\/p>\n\n\n\n<p>When she returned to Canada in 2004, she was shocked to find there were very few teaching jobs available. \u201cThat forced my hand a little bit,\u201d White says. Teaching had also become exhausting, and she was ready to try something new.<\/p>\n\n\n\n<p>\u201cWhen I moved back home, I had in my head this phrase \u2018instructional designer,\u2019\u201d says White. \u201cI didn\u2019t really know what it meant, but I had heard it and I thought, \u2018That sounds really interesting.\u2019\u201d&nbsp;<\/p>\n\n\n\n<p>White\u2019s parents gifted her some sessions with a career counselor, who told her that she\u2019d thrive in instructional design, a field that focuses on creating learning materials. \u201cIt was validating to hear that,\u201d she says. \u201cI think I might have floundered without that validation.\u201d&nbsp;<\/p>\n\n\n\n<p>She set out to get a job in the field, networking with tech executives and trying to get the lay of the land. Eventually, through a networking connection, she landed a role at a growing company. The salary was below the poverty line, but White was able to keep herself afloat by living with her parents. \u201cI knew that if I could simply get the title on my resume, it would open up other doors,\u201d she says.<\/p>\n\n\n\n<p>After just over a year, White landed a new job that paid three times more. She then moved through several instructional design roles, many of which focused on e-learning, which was just beginning to take off. But after a decade in the learning and development (L&amp;D) space, which involves helping employees build skills to boost organizational performance, White became worried about job security. She knew L&amp;D roles were often the first to be cut when budgets were tight.<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>I\u2019m always learning something new.<\/p><\/blockquote><\/figure>\n\n\n\n<p>In 2019, White took another leap \u2014 this time into the emerging world of sales enablement. The field sits at the intersection of L&amp;D and sales, focusing on equipping sales teams with information and training to improve their efficiency. White was intrigued. <\/p>\n\n\n\n<p>After moving through several sales enablement jobs, White now works for a New York-based company that provides software for production crews. She collaborates with the marketing and revenue operations departments to ensure the sales team knows how to sell the product to customers.<\/p>\n\n\n\n<p>In her current role, White designs training for one team. Working in L&amp;D, she created materials for external customers or several departments within an organization. Now, \u201cI\u2019m able to have more impactful conversations about the business because I know the team so well,\u201d she says.&nbsp;<\/p>\n\n\n\n<p>According to White, the salary range for sales enablement specialists is CAD 80,000 to 160,000 ($58,400 to $116,800). On the lower and middle tiers, the numbers are comparable with teachers and L&amp;D professionals \u2014 but teachers likely can\u2019t reach the upper end unless they go into administration, she says.&nbsp;<\/p>\n\n\n\n<p>White would consider shifting roles yet again if it involved building something new and executing a vision. \u201cI love figuring out, &#8216;What are they trying to do? What\u2019s needed? How do we break it down?&#8217;\u201d she says. She could also see herself working in career coaching. Eventually, she hopes to build out her own consultancy.&nbsp;<\/p>\n\n\n\n<p>But for now, White says she loves how her educational and L&amp;D skills are transferable. \u201cAll I have to do to be reinspired is move to another organization that\u2019s in a different industry,\u201d she says. \u201cI\u2019m always learning something new.\u201d&nbsp;<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/DSC_4195_1-1024x683.jpg\" alt=\"\" class=\"wp-image-3604\" srcset=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/DSC_4195_1-1024x683.jpg 1024w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/DSC_4195_1-300x200.jpg 300w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/DSC_4195_1-768x512.jpg 768w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/DSC_4195_1-50x33.jpg 50w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/DSC_4195_1-1600x1067.jpg 1600w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/DSC_4195_1-1536x1024.jpg 1536w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/DSC_4195_1-375x250.jpg 375w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/DSC_4195_1.jpg 1620w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"tag-style\">Tunisia<\/p>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">From editor-in-chief to customer support consultant<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">By Imen Bliwa<\/h3>\n\n\n<div class=\"block--sidebar bg-adp-purple alignright\"><div class=\"block--sidebar__inner\">\n\n<h2 class=\"wp-block-heading\">Tunisia<\/h2>\n\n\n\n<p><strong>Population<\/strong>: 12.4 million (2022)<br><strong>Labor force participation<\/strong>: 45.4% (2023)<br><strong>Unemployment rate<\/strong>: 15.1% (2023)<br><strong>Average monthly earnings<\/strong>: 738 Tunisian dinar (TND, $238)<br><strong>Monthly minimum wage<\/strong>: TND 390 ($126)<\/p>\n\n\n\n<p>Sources: World Bank, ILO<\/p>\n\n<\/div><\/div>\n\n\n<p>For telecommunications support specialist Assia Touiti, 37, education has always been important.<\/p>\n\n\n\n<p>\u201cI always believed that if you want to be somebody \u2014 in Tunisia or in the world \u2014 you have to work on your skills and keep studying,\u201d says Touiti, who earned a journalism degree in 2010 from the Institute of Press and Information Sciences and then a master&#8217;s degree in political science.<\/p>\n\n\n\n<p>\u201cBut that is not really the case in our current economic situation in Tunisia.\u201d<\/p>\n\n\n\n<p>Instead, highly educated job seekers are often overlooked, Touiti says. \u201cFor economic reasons, the more qualified you are, the fewer chances you would get to be recruited for jobs. Employees would not want a Master\u2019s degree holder because they might ask for a higher salary.\u201d&nbsp;<\/p>\n\n\n\n<p>After graduating, Touiti worked for six years as a journalist \u2014 as a correspondent, reporter and opinion writer \u2014 before she got the opportunity to work as an editor-in-chief for an economics magazine. After a year and a half in the role, the company filed for bankruptcy, and Touiti lost her job.&nbsp;<\/p>\n\n\n\n<p>\u201cLike anyone else in my position, at that time I was thinking of doing any available job just to pay the bills,\u201d Touiti says.&nbsp;<\/p>\n\n\n\n<p>Using her skills in communication and language, Touiti decided to move into the telecommunication sector. She now works as a customer support consultant for an international company.<\/p>\n\n\n\n<p>While Touiti earned 800 Tunisian dinars (TND, $257) per month in her former position, her new role provides a higher monthly salary of TND 1,500 ($482). Considering inflation and high living expenses, today, the editor-in-chief salary would not cover daily living expenses, Touiti says.<\/p>\n\n\n\n<p>Making a living amidst the ongoing economic crisis is indeed a challenge in Tunisia. According to the World Bank, Tunisia\u2019s economic recovery slowed in the first half of 2023 due to drought, international financing challenges and increases in domestic debt. Everyday Tunisians have had to simultaneously adapt to increases in the cost of living and decreases in salaries.<\/p>\n\n\n\n<p>Touiti is grateful for her current role, though the interview process was not easy. \u201cI had to pass four tests in [French] language and communication skills,\u201d she says. \u201cBut when I passed, I felt valuable and that my long years of studies had not been in vain after all.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>I felt valuable and that my long years of studies were not in vain after all.<\/p><\/blockquote><\/figure>\n\n\n\n<p>Working as a customer support consultant was also initially more challenging than she expected. \u201cIt was hard at the beginning, dealing with customers on the phone, and providing them with the support they need,\u201d Touiti says. \u201cThe role also requires constant training in order to cope with the continuous development of artificial intelligence technology.\u201d<\/p>\n\n\n\n<p>For Touiti, the best part of the telecommunication sector is respect for workers and investment in their skills. \u201cThe fact that my bosses respect me and appreciate my potential is what has kept me working as a consultant for almost five years,\u201d she says. \u201cOn the other hand, no one can deny the position is a stressful one, mostly dealing with unsatisfied customers who are seeking a solution to their issues.\u201d<\/p>\n\n\n\n<p>Despite the career pivot, Touiti did not abandon the journalism sector entirely. She spends her free time attending  journalistic events and journalism-related training. \u201cI\u2019m driven by my passion to what I dedicated my studies to,\u201d she says. \u201cI am hoping and planning to go back to being a full-time journalist one day.\u201d<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1920\" height=\"2560\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/20240529_155306-scaled.jpg\" alt=\"\" class=\"wp-image-3605\" style=\"aspect-ratio:16\/9;object-fit:cover\" srcset=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/20240529_155306-scaled.jpg 1920w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/20240529_155306-225x300.jpg 225w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/20240529_155306-768x1024.jpg 768w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/20240529_155306-50x67.jpg 50w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/20240529_155306-1600x2133.jpg 1600w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/20240529_155306-1152x1536.jpg 1152w, https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/20240529_155306-1536x2048.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<p class=\"tag-style\">United Kingdom<\/p>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">From infantry corporal to strategic account director<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">By Kevin Gopal<\/h3>\n\n\n<div class=\"block--sidebar bg-adp-purple alignright\"><div class=\"block--sidebar__inner\">\n\n<h2 class=\"wp-block-heading\">United Kingdom<\/h2>\n\n\n\n<p><strong>Population<\/strong>: 66.9 million (2022)<br><strong>Labor force participation<\/strong>: 63.2% (2019)<br><strong>Unemployment rate<\/strong>: 4.3% (2024)<br><strong>Average monthly earnings<\/strong>: \u00a32,708 ($3,445)<br><strong>Monthly minimum wage<\/strong>: \u00a31,806 ($2,298)<\/p>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-29e5b1f0c52f791fe20a54b31054b127\">Sources: World Bank, <a href=\"https:\/\/www.ons.gov.uk\/employmentandlabourmarket\/peoplenotinwork\/unemployment\">Office for National Statistics<\/a>, ILO<\/p>\n\n<\/div><\/div>\n\n\n<p>It took Christopher King, 51, three weeks and a cue from his wife to go from guarding the Green Line in Cyprus to a job on civvy street \u2014 also known as civilian life \u2014 to doing a very different type of security for a payroll company.<\/p>\n\n\n\n<p>In 2017, King was coming to the end of a long career in the British Army and was finishing his time in the infantry in Cyprus.<\/p>\n\n\n\n<p>He had joined the Royal Engineers in 1995 almost straight out of school, and had transferred soon after to the infantry. His postings took him Kenya, the Middle East, Estonia and elsewhere in northern Europe; by then time he landed in Cyprus, he had achieved the rank of a corporal.<\/p>\n\n\n\n<p>\u201cIt was long and varied and different, and I\u2019d been around the world,\u201d says King, who is originally from Manchester. \u201cBut you get to the point where you get old. I\u2019d got two bad knees and a bad back. I needed a job, but I had no idea what I was going to do.\u201d&nbsp;<\/p>\n\n\n\n<p>His wife worked in payroll, and that sparked his interest.<\/p>\n\n\n\n<p>Three weeks later, he was enrolled in ADP\u2019s training academy and thinking he might only last six months, but that he would at least be bringing home a paycheck. Seven years later, he\u2019s now a strategic account director.<\/p>\n\n\n\n<p>Rising from the operational side of payroll processing through to account management, King has seen a growing emphasis on security in the industry \u2014 not least because of the 2016 General Data Protection Regulation (GDPR) and its strict rules on data processing.<\/p>\n\n\n\n<p>\u201cData security is the crux of what we do,\u201d King says. \u201cWe are working in some of our clients\u2019 most sensitive areas: Their employees and their employees\u2019 pay.\u201d&nbsp;<\/p>\n\n\n\n<p>Since the GDPR came into force in 2018, there\u2019s a need for much more security. \u201cIt\u2019s an everyday conversation with clients; we have to show how secure our data is, how we keep it, how we audit it and so on,\u201d King says. \u201cThe penalties for a breach are so much more severe.\u201d<\/p>\n\n\n\n<p>But there\u2019s a wider question of security for his clients too. The accounts vary considerably, from companies with 1,000 employees to those with more than 10,000, but all expect payroll to run like good wifi \u2014 invisibly.<\/p>\n\n\n\n<p>\u201cThere is a lot more desire for stability \u2014 for clients to outsource more than they did previously, for us to take on more responsibility,\u201d King says.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>I enjoy the knot of complexity.<\/p><\/blockquote><\/figure>\n\n\n\n<p>This trend has intensified since the pandemic, when businesses folded and in-house payroll teams were lost. \u201cClients ask more questions about how stable we are, how well-established we are, how much more we can do for them from a technology perspective,\u201d he says.&nbsp;<\/p>\n\n\n\n<p>They&#8217;re questions he\u2019d prefer to answer face-to-face, as he enjoys building relationships as much around the coffee machine as in more formal settings. He laments the post-pandemic growth of online meetings.<\/p>\n\n\n\n<p>\u201cUp until the pandemic I was out with clients every week. That\u2019s what drives me \u2014 that\u2019s what I enjoy. I love working with the clients. We lose a lot by video interaction.\u201d<\/p>\n\n\n\n<p>With interesting work, groups for veterans, and other forms of in-house support, he says there\u2019s no reason for him to leave. \u201cThere\u2019s a world of different issues and scenarios that present, some of them quite complex. I enjoy the knot of complexity.\u201d<\/p>\n\n\n<div class=\"block--author\">      <div class=\"block-author__inner\">\n        <div class=\"author--image\">\n                      <a href=\"https:\/\/rethinkq.adp.com\/author\/chloe-thrussell\/\"><img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/06\/chloe-thrussell-298x305.png\" alt=\"\" \/><\/a>\n                  <\/div>\n        <div class=\"author--info\">\n                      <a href=\"https:\/\/rethinkq.adp.com\/author\/chloe-thrussell\/\" class=\"author--name\">Chloe Thrussell<\/a>\n\n          \n          <p>Chloe Thrussell is an editor and writer based in Brighton, UK. Alongside being assistant editor of the ReThink Quarterly, she has written for publications including The Telegraph and Culture Trip, and curated film programs for London Short Film Festival and Gold on Film.<\/p>\n          <div class=\"block--author-social\"><ul class=\"author--socials\"><\/ul><\/div>\n        <\/div>\n      <\/div>\n       <\/div>\n\n<div class=\"block--recommended-content alignwide is-style-bg-adp-tan\"><div class=\"block-recommended-content__inner\">\n\n<h2 class=\"wp-block-heading\">Read more<\/h2>\n\n\n<div class=\"block--article-pushpoint pushpoint__small\">      <div class=\"block-article-pushpoint__inner\">\n        <a href=\"https:\/\/rethinkq.adp.com\/global-payroll-transformation\/\">\n        <div class=\"pushpoint--image\">\n          <img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/02\/jason-goodman-Oalh2MojUuk-unsplash-1084x576.jpg\" alt=\"\" \/>\n        <\/div>\n        <div class=\"pushpoint--info\">\n                    <span class=\"pushpoint--title\">Getting buy-in on global payroll transformation<\/span>\n          <p>Gathering support from internal stakeholders is essential when making the business case for transformation.<\/p>        <\/div>\n      <\/a><\/div> <\/div>\n\n<div class=\"block--article-pushpoint pushpoint__small\">      <div class=\"block-article-pushpoint__inner\">\n        <a href=\"https:\/\/rethinkq.adp.com\/payroll-during-hyperinflation\/\">\n        <div class=\"pushpoint--image\">\n          <img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2024\/05\/argentinanew-five-hundred-note-2DC4C8J-1084x576.jpg\" alt=\"\" \/>\n        <\/div>\n        <div class=\"pushpoint--info\">\n                    <span class=\"pushpoint--title\">Payroll during hyperinflation<\/span>\n          <p>When a country\u2019s economy is in crisis, how can payroll keep up? Argentina offers a case study in how crucial payroll is during periods of high inflation.\n<\/p>        <\/div>\n      <\/a><\/div> <\/div>\n\n<div class=\"block--article-pushpoint pushpoint__small\">      <div class=\"block-article-pushpoint__inner\">\n        <a href=\"https:\/\/rethinkq.adp.com\/how-to-fix-7-payroll-problems-pandemic\/\">\n        <div class=\"pushpoint--image\">\n          <img decoding=\"async\" src=\"https:\/\/rethinkq.adp.com\/wp-content\/uploads\/2021\/09\/volkan-olmez-aG-pvyMsbis-unsplash-1084x576.jpeg\" alt=\"\" \/>\n        <\/div>\n        <div class=\"pushpoint--info\">\n                    <span class=\"pushpoint--title\">How to fix 7 payroll problems exacerbated by the pandemic<\/span>\n          <p>No organization was completely prepared for a global pandemic, but companies with digitized, unified payroll departments were able to adjust more rapidly.<\/p>        <\/div>\n      <\/a><\/div> <\/div>\n<\/div><\/div>\n\n\n<section class=\"wp-block-group alignfull section--sign-up has-background\" style=\"background-color:#7967ae\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center is-style-default has-white-color has-text-color has-large-font-size\"><a href=\"\/sign-up\/\">Sign up<\/a> to keep up to date with ReThink Q.<\/p>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Following Covid-19, workers around the world have been reconfiguring their careers as part of the \u201cgreat reshuffle.\u201d We\u2019ve asked four of these people to share what it\u2019s like to take the leap into an entirely new industry.<\/p>\n","protected":false},"author":6,"featured_media":3601,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"footnotes":""},"categories":[116],"tags":[404,247,487,44,488],"coauthors":[317],"class_list":["post-3600","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-features","tag-career","tag-hr","tag-job-changes","tag-payroll","tag-pivots","issue-issue-12-resilience"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - 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